During the transition to our new websites, user accounts were moved over to the new sites, but passwords were not, leaving users with user accounts but no passwords. We appreciate your patience as we work through these and other issues with the site.
If you’re in this situation and are looking to login for the first time on this site, here’s some options to help you.
Note: If you use multiple Embarcadero sites, and want to login to each of them, you will need to repeat these steps for your email address on each site.
First, find the Sign In button on the site. It may look like this:
When you click on it, you should receive a window that looks like this:
The above is the default Sign In window. From this window, you should be able to enter your previously registered email address and press the Send authentication code button.
This will email you a one time use code to login to the site. Don’t close the window while you’re waiting for the code as it will need to be entered in the window when you get it.
Once you receive the code and enter it into the window, you will be logged into the site.
If the above method is not successful, alternatively, you can use the Sign in with a password option to reset your password. You will find that link on this screen. Pressing it will bring up a window that looks like this:
From this window, you can use the Lost your password? link. This will take you to a screen that looks like this:
From this window, you can enter your email address and the site will send you a password reset email link. Using this link, you should be able to reset your password. This will then allow you to login using that password.
If, by chance, you enter your email address and the window gives you a message like this:
The above means the address you’re using is not registered on the site you’re trying to login to. It is possible your account is under another email address.
If you’re still having trouble, we’re here to help. Please use the form below to let us know and contact you as soon as we can to get you logged into the site.