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Palo Alto Adult School poor program

Original post made by Lucy Duncan, Downtown North, on Feb 1, 2008

P.A. Adult School has its "Clinical Medical Assistant Training
Program" run by Boston Reed out of Napa valley for years.

I wondered if the Adult School ever checked its performance.

The students' evaluation forms are collected well before the students
securing their Externship off site as part of the course requirement.

Boston Reed is responsible to help locate a site for students'
externiship after the course completed in the classroom room.

However, Boston Reed is very very slow in this process.
They do not return calls from the students checking on the status.
I heard lots of complaints from fellow students.
The externship is free for the site who host it.
So it is not that hard to find.

After my complaint to the adult shcool, Boston Reed found me one
right away.

Boston Reed charges $1470 for such 2 months' course, and fails in time
to find the needed externship for their students. This is truely not
acceptable especially in Palo Alto. The adult school should
do a check out on this.

On my externship site, I heard another Boston Reed student
from Sunnyvale adult school site of Boston Reed,
who also had the same difficulty getting an externship,
and Boston Reed said that he was late for the externship
after the course work date.
He threatened to get his money back, then Boston Reed found him
one externship right away.
He also told me the teacher there was fired by the adult school.
I am not impressed by the lax standard By the P.A. adult school
teacher, either.

Is Boston Reed a reasonable educational organization??

How do Palo Alto Adult school maintain its quality of education?

How do we report this to state educational authorities?


Comments (13)

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Posted by Jane
a resident of another community
on Nov 13, 2008 at 6:43 am

I know a lot of time has passed since you posted your request with regard to making a complaint against Boston Reed, but I hope you still get this info. I too have had a horrible experience with Boston Reed. They are very unprofessional and have no basic common manners or respect. They are all about money and not education. You can use this link to complain. Web Link

Like this comment
Posted by Kristin
a resident of another community
on Jan 3, 2009 at 11:03 am

Quite simply, Boston Reed College fails to place students in an "Externship" program within 90 days of completion of the classroom portion, which they state is their responsibility. My class ended in May 2008 and it is now Jan 2009! Where are all of those "over 4800 Externship sites in California"? Yes, file a complaint like Jane says above and file a claim against them in small claims court. THEN you will get placed!

Like this comment
Posted by munch
a resident of another community
on Jan 19, 2009 at 8:02 pm

My daughter is thinking of taking the medical office administration.
Any comments or should we go to another school like heald?

Like this comment
Posted by BeenThere
a resident of another community
on Jan 28, 2009 at 8:27 am

I have worked for them in the past and they are so unprofessional, I will not even consult for them anymore.

If you are considering working for them keep in mind that most employees are on a contract basis. This means no benefits and you must pay your own taxes. This shaves one third of your "salary". When you consider no benefits you are working for peanuts. Worse they cut so many corners they are in a constant state of chaos and flux making for a highly stressful environment for the workers.

They are very nice people, just understand that they are there to make money so protect yourself accordingly.

I would not make a recommendation for this type of school as you can often get training at a community college for less, but if you must I would try Heald or another high profile school that values their reputation, their customers and workers more than Boston Reed does.

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Posted by Mouse
a resident of Midtown
on Jan 29, 2009 at 3:23 am

I'm in Heald Rancho Cordova for Medical Office Admin right now. I like the classes fine; most of the students (regardless of age) behave like they are still 16. I'm nowhere near the end of my program to be able to comment on career placement and externships but several of my friends are at that point and, because they took the program seriously, look to be doing well.

Like this comment
Posted by A Student
a resident of another community
on Feb 7, 2009 at 7:18 pm

They will make you pay every last penny before placement in an externship program that they say over and over is their responsibility, but stress very hard for you to find one on your own.Then they take more(way way more,like 6+ months)than 90 days to place you.It took them 9 months to find placement for me. If you think it won't take long to finish these excellerated courses THINK again! Believe me, not only will you waste your money, you will also waste your time. DO NOT sign up for any or pay for a class with BOSTON REED COLLEGE(Napa CA.) they WILL NOT make good on their own contract. PS: Most community colleges offer the same courses at a fraction of the cost and basically the same time frame it takes to finish.

Like this comment
Posted by disgusted lucy
a resident of Old Palo Alto
on Oct 11, 2009 at 3:28 am

I attended Boston Reed, and was placed in externship 4 months later. The externship site was unacceptable and inappropriate. The office staff was uneducated in most areas and had absolutely zero desire to help, instruct, or teach extern students. For about two-thirds of the day, they stared at the wall. And for the other one third of the day, they insulted externs with racial comments, crass remarks, and, well, just plain illegal verbage. When I called my counselor to let this person know what was going on, they never returned my phonecalls. My externship finally ended with me biting mt tongue every step of the way. I am now trying to find work and hoping they will be sympathetic to the fact that I have had next to zero training, and that is a huge worrisome load to carry on one's back after working to pay for this course. I also felt that there is no merit placement. In other words, I finished the course with the highest grades out of approximately 20 students, and I was placed at a back-shop, butcher-shop, racial and discriminatory office. Good luck, people!!!!!!!!!!!!!!!!!!!!!!

Like this comment
Posted by l
a resident of College Terrace
on Nov 11, 2009 at 12:26 pm

I need others to share their experience with me thanks

Like this comment
Posted by furious
a resident of another community
on Feb 6, 2010 at 1:21 pm

I attended Boston Reed almost two years ago, and have absolutely nothing to show for it. The instructors were completely uneducated, and the class work was a complete joke. Good luck ever getting an externship! Everything was a complete disaster. If anybody is getting people together to make a formal complaint or to file a lawsuit - please count me in. Or if anybody has tried this already, please let me know what happened. Please email me at

Like this comment
Posted by ACT NOW!
a resident of Palo Alto Hills
on Apr 11, 2010 at 11:22 pm

Take a look all over the internet and you will find dozens of folks who have been scammed by Boston Reed. Want your externship? Try complaining to the BBB which IS SUPPORTED BY BR (funny, huh?) and then you will get your externship. We all have to team up and file lawsuit or take them to small claims court to get our money back. We have to write to the Bureau of Private, Post-secondary and Vocational Education for the state of CA. Write reviews on consumer complaint websites and share your stories with consumer rights media. The adult schools should be ASHAMED of taking BR to thier school. I wonder how much money BR paid them? They cannot continue thier school, i mean BUSINESS, anymore and steal money and time from people struggling to find better jobs for thier future. Do your part and ACT NOW!

Like this comment
a resident of Barron Park
on Apr 17, 2010 at 7:34 pm


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Posted by Anonymous
a resident of Palo Alto Hills
on Jun 1, 2011 at 1:30 pm

4 what its worth:
I am a 61 years old single dad and grandpappi, and go to Standford hospital for my medical issues, just a week ago i was their and because my daughter is interested in the medical field , while waiting on the doctor i had asked the girl their how did she get a job their and she said threw Boston Reed College in Palo Alto i wasn't able to ask any other questions because my doctored entered the room....

Keyword Money n Membership:
See the report on Youtube on their Scam: Web Link

From what ive know for MANY years their all about MONEY / Membership and Good or Bad Business can join as long as they Pay the membership, So be for you talk about someone know who your talking about and do your research because they mean nothing....

Like this comment
Posted by Sue
a resident of another community
on Jan 18, 2013 at 6:46 pm

BRC placed me within 10 days after I submitted all the required externship documentation.

Sorry, but further commenting on this topic has been closed.

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