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Palo Alto Online Survey

Original post made by Peter, Southgate, on May 26, 2007

As with most surveys of this type, especially ones that require me to fill them out before I can enter the site or to leave a cookie on my computer, I insert meaningless information every time. I understand the desire of the site's management to collect information to use to make choices about the worth of their business model but the method irritates me, and I don't like to have my movements on the site tracked.

Comments (3)

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Posted by eric
a resident of Mountain View
on May 27, 2007 at 10:50 am

well, THAT'LL show em! The nerve of them- asking for some customer information to improve the site they provide you for FREE!

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Posted by joyce
a resident of Crescent Park
on May 28, 2007 at 4:34 am

I didn't see that survey, but I am not thrilled when some random site requires that I "register" before getting access, and asks for a lot of personal information, like my household income, so I also make stuff up.

Esp. a tv site survey, where you know they think anyone over 40 doesn't count, so I automatically become 30 with a very good income on those sites.

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Posted by JFP
a resident of Midtown
on May 28, 2007 at 8:52 am

I am not a big fan of surveys either, and this one was worse, because it is very badly implemented. First, if your browser was not set to accept cookies, you got a blank page. The page should at least tell the user that you have to set your browser to accept cookies. I was able to figure it out, because I work for a web company, other people might not have been so lucky. Secondly, after completing the survey I was redirected to an error page. That's not a good user experience.

The biggest mistake, though, is in making the survey mandatory. All that does is ensure that you gather a lot of garbage data. In the end, voluntary surveys provide better data.

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