Reading this book has been an emotional experience - not necessarily because I feel suddenly empowered to fight these practices, I'm already a consumer battle-axe - but because someone is finally bringing up the overarching problem of these practices. I'm really tired of being shaken down at every turn. It's wearing on people, and frankly, it hurts legitimate business and fair competition. When that happens, we all lose.
Quote from the cover page:
"Competing by cheating has become a way of life for ... many of these corporations, many of the most reputable of them. Because it's done by AT&T, MCI, or Sprint, people are reluctant to use taht word, but when all is said and done ... these are scams. - Connecticut attorney general Richard Blumenthal"
Happy Reading! (Then call your legislators and complain, as he describes on p. 297.)