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Palo Alto Police Department loses phone service due to AT&T outage

Original post made on Sep 15, 2023

A widespread outage in the AT&T network knocked out all the phone lines at the Palo Alto Police Department on Friday afternoon, Sept. 15.

Read the full story here Web Link posted Friday, September 15, 2023, 1:00 PM

Comments (5)

Posted by Bystander
a resident of Another Palo Alto neighborhood
on Sep 15, 2023 at 4:49 pm

Bystander is a registered user.

Is this more widespread than Palo Alto 911? Is it affecting AT&T phonelines generally, and is it affecting other911 calls outside Palo Alto?

Hopefully everything will be up and running very soon.

Posted by NTB2
a resident of College Terrace
on Sep 16, 2023 at 10:59 am

NTB2 is a registered user.

More major infrastructure break downs. This is not okay.

Posted by Online Name
a resident of Embarcadero Oaks/Leland
on Sep 16, 2023 at 12:19 pm

Online Name is a registered user.

Isn't AT&T the company that got the huge contract for Palo Alto's pricey Fiber To The Home project, the one where the city survey gave no option for saying we didn't want it and instead solicited advanced deposits?

Isn't AT&T the company whose Palo Alto customers recently suffered 4 days - FOUR days -- of total internet outage and whose customer service failed to respond to questions from individual customers and distribution partners like the usually reliable Sonic?

Why yes, AT&T is that company.

Posted by MyFeelz
a resident of another community
on Sep 16, 2023 at 8:33 pm

MyFeelz is a registered user.

“Once that was re-established, there were other technical issues that still needed to be resolved on the Palo Alto side of the connection inside the dispatch center to fully restore service,” the update stated.

How long did it take before someone on the city side realized that when an external outage occurs, it puts the delivery side of things in a "not ready" state? Meaning it needs to be re-booted?

Posted by Online Name
a resident of Embarcadero Oaks/Leland
on Sep 16, 2023 at 11:52 pm

Online Name is a registered user.

Just waiting until PA starts providing their usual level of "customer service" for its $$$,$$$,$$$ Fiber to the Home endeavor and they get a clue about customer expectations.

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