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Power outage impacts hundreds of customers Monday morning

Original post made on Aug 22, 2022

A power outage has affected hundreds of customers in Palo Alto's northern neighborhoods Monday morning, according to Palo Alto Utilities.

Read the full story here Web Link posted Monday, August 22, 2022, 8:55 AM

Comments (17)

Posted by Julian Gómez
a resident of Palo Verde
on Aug 22, 2022 at 9:02 am

Julian Gómez is a registered user.

I happened to be up at 4:30 and the power was out then, so that 7:30 statement is wrong.


Posted by BobH
a resident of Palo Verde
on Aug 22, 2022 at 9:04 am

BobH is a registered user.

Our power was out from about 4am to 7am this morning. Nothing from the Utility Department about the cause, or even that it happened. This sounds like a separate outage.

Seems like Palo Alto grid has gotten less reliable in the past month. What's going on?


Posted by Danielt3
a resident of Leland Manor/Garland Drive
on Aug 22, 2022 at 9:10 am

Danielt3 is a registered user.

The electrical clock on my oven stopped at 4:07am


Posted by Bystander
a resident of Another Palo Alto neighborhood
on Aug 22, 2022 at 9:14 am

Bystander is a registered user.

The article is inaccurate. Ours went out at 4 am and came back at 7 am both approx.


Posted by CC
a resident of University South
on Aug 22, 2022 at 9:20 am

CC is a registered user.

Agree with the time being incorrect. 4:07 AM and nothing from the utility company. No updates and it’s now going on 5 hours!


Posted by Annette
a resident of College Terrace
on Aug 22, 2022 at 9:56 am

Annette is a registered user.

This underscores the importance of many things: 1) doing all that can be done to bolster our electrical grid - it will be significantly more difficult to convince people that going "all electric" is the way to go if the grid is unreliable; 2) speeding up the process for activating solar - it doesn't do much good for homes to have the panels and the batteries if the final step with the city remains in a long queue; and 3) pressuring PG&E or the PUC to underground power lines so that power isn't deliberately shut off during wind storms and fires - the State has a huge budget surplus and undergrounding has to be cheaper and far, far better for the environment than repeatedly fighting fires and dealing with the toxic aftermath and rebuilding.


Posted by jvpadojino
digital editor of Palo Alto Online
on Aug 22, 2022 at 10:13 am

jvpadojino is a registered user.

@Bystander We updated the article with the outage's start time after getting in touch with the Utilities Department.


Posted by Phyllis M Browning
a resident of Palo Verde
on Aug 22, 2022 at 10:16 am

Phyllis M Browning is a registered user.

If you log onto Web Link they make no mention of Palo Verde, but if you click on the outage map you can see that much of Palo Alto is/was affected, including some of the 94303 zip code.

Phyllis


Posted by CLS
a resident of University South
on Aug 22, 2022 at 11:18 am

CLS is a registered user.

Our power didn’t come back on until 10:30. Additionally, our power lines are underground and still still were affected.


Posted by Online Name
a resident of Embarcadero Oaks/Leland
on Aug 22, 2022 at 11:33 am

Online Name is a registered user.

Our lines are underground, too, and we were still out.

One of CPAU's Twitter reports said a bird on a transformer!! Really, a bird?

So, how about those refunds for all those outages??


Posted by CC
a resident of University South
on Aug 22, 2022 at 12:36 pm

CC is a registered user.

I still don’t have power!!!!


Posted by Online Name
a resident of Embarcadero Oaks/Leland
on Aug 22, 2022 at 12:40 pm

Online Name is a registered user.

Please change your headline from "hundreds of customers" to "THOUSANDS of customers" since the CPAU and PAPD alerts said 3,200 customers lost power. Big difference.


Posted by Barbara Bolitho
a resident of Midtown
on Aug 22, 2022 at 12:41 pm

Barbara Bolitho is a registered user.

The article and especially the outage map do not accurately reflect my experience near Colorado and Louis. My lights -- and more importantly, my FAN -- went off suddenly just past 4 AM (well before 4:15), and turned back on just before 6 AM. It was impossible to sleep in a stuffy home without a fan, so I was tossing & turning the whole time.

It is dismaying that the start time & outage map provided by PA Utilities are so inaccurate, leaving out most of Midtown. Were there separate outages, or is Utilities trying to minimize the reach and duration of one?


Posted by felix
a resident of Another Palo Alto neighborhood
on Aug 22, 2022 at 12:46 pm

felix is a registered user.

Seems the problem was with a stretch of underground lines.
Some above commenters may want to reconsider their assumptions.


Posted by Bystander
a resident of Another Palo Alto neighborhood
on Aug 22, 2022 at 12:59 pm

Bystander is a registered user.

Thanks for the update an corrections.

It seems that if this indeed did happen underground, it also affected areas that has overhead wiring.

This is obviously a bigger outage than some of the more recent ones experienced around town. The various timings of when the outage started makes me wonder if there was a knock on effect or simply more than one outage. Is this something that we will ever be told? Most outages are announced as the cause. When they are underground we are told transformer problems. But can we be given more information? Is it poor maintenance, old equipment, over maximum capacity (hardly seems possible due to the time), or some other problem.

For such a large outage we deserve to know more information. Thanks


Posted by Jeremy Erman
a resident of Midtown
on Aug 23, 2022 at 12:18 am

Jeremy Erman is a registered user.

Er, you mean "MONDAY outage" , don't you, dear Weekly? The headline, article, and photo caption repeatedly say the outage was on Tuesday, but it's just early Tuesday morning now as I write this. Feeling confused....


Posted by jvpadojino
digital editor of Palo Alto Online
on Aug 25, 2022 at 7:39 am

jvpadojino is a registered user.

@JeremyErman Thank you for bringing this issue to our attention. The article has been updated with the correct day.


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