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Santa Clara County begins the search for a new north county clinic

Original post made on Dec 15, 2021

For residents living in the north county and west valley, Santa Clara County's health care services have been tenuous and often far from home. But that could change soon.

Read the full story here Web Link posted Tuesday, December 14, 2021, 4:31 PM

Comments (1)

Posted by Jeremy Erman
a resident of Midtown
on Dec 15, 2021 at 10:23 pm

Jeremy Erman is a registered user.

I'm not sure if the general public or the Board of Supervisors know this, but the Mayview clinics no longer "fill in the gap," and are, as far as I know, no longer a place that low-income residents can go to for medical care on an as-needed basis. The Ravenswood Family Health Center has turned them into just another managed care operation, where only people with a primary care physician at Mayfield can use any services at all, and since their primary care physicians seem to be full up and can't accept new patients, no new patients can use the Mayfield clinics for any service whatsoever, no matter how routine.

I discovered this when I tried to schedule a TB test a few months ago. Four years earlier I was able to get this done at the Mountain View clinic on little notice and with no hassle, but when I called this time, I was told--after being routed to the scheduling department via a general help line unconnected to the specific clinic--that I was considered a new patient because my previous appointment was so long ago, and that their doctors had no space and thus I couldn't be assigned a doctor and couldn't make an appointment.

I pointed out I didn't want to sign up for or see one of their primary care physicians, I just wanted a TB test, but I was told it didn't matter, I wasn't allowed to receive any care from them without signing up for a primary doctor, and anyway, I didn't have the right kind of insurance for their clinic anyway. I told them I thought being able to walk in and receive this kind of routine care regardless of who your doctor was or what kind of insurance you had was the purpose of the Mayfield clinics, but was told that was no longer how it worked.

I asked to speak to a manager and was told they were in a meeting and would call me back, but they didn't. I later called the general number again and submitted a complaint, but no one called me back.

Classic American healthcare: "You don't meet our criteria, go away."

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