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Letter from Pets in Need staff alleges major errors led to puppy deaths

Original post made on Nov 12, 2021

The deaths of seven puppies while they were being transported by the nonprofit Pets in Need on Aug. 2 were caused by multiple senseless violations of law and protocol, according to a letter to the nonprofit's board.

Read the full story here Web Link posted Friday, November 12, 2021, 6:59 AM

Comments (19)

Posted by S. Underwood
a resident of Crescent Park
on Nov 12, 2021 at 8:52 am

S. Underwood is a registered user.

From bad to worse. End the contract. Reach out to the county.

The city management on this has been MIA. Many folks raised warning bells that the Pets in Need partnership was a bad, bad idea... combination of lazy-leadership and politics pushed it forward anyway.


Posted by Violet Hernandez
a resident of East Palo Alto
on Nov 12, 2021 at 10:00 am

Violet Hernandez is a registered user.

How in the heck did they manage to even fit SEVEN puppies in that crate? They must have been stuffed in. Ohh poor little things. And look at it, it’s filthy.


Posted by pearl
a resident of another community
on Nov 12, 2021 at 5:46 pm

pearl is a registered user.

Pets In Need -This incident is outrageous!!! Those involved should be arrested and charged with extreme cruelty to animals. Pets In Need, you have lost the support of me and my friends forever!!!


Posted by Fritzie Blue
a resident of Stanford
on Nov 13, 2021 at 5:43 am

Fritzie Blue is a registered user.

You like to give humane groups the benefit of the doubt, as they do so much good, and are often dealing with less than healthy pets. This, however, is deeply disturbing, and bears a full investigation. It also makes you wonder about other groups, and what is going on behind the scenes that the public doesn't know. But we do know, sadly, that it's always the voiceless--the animals--who are the victims.

Thank you to Palo Alto Online for your reporting. I hope to see follow-up pieces on this story.


Posted by JR
a resident of Palo Verde
on Nov 13, 2021 at 7:53 am

JR is a registered user.

Management is attempting to blame low-level workers for what happened, but the blame lies at the top - senior management allowed this to happen through bad training, hiring practices, and a culture of corruption. Senior management should be on trial, not the low-level workers making close to minimum wage.

One thing we should all agree on - this organization should no longer receive money from Palo Alto. Rip up the contract, stop the corruption.


Posted by Optimist Pessimist Realist
a resident of East Palo Alto
on Nov 13, 2021 at 4:46 pm

Optimist Pessimist Realist is a registered user.

JR which low level employees are being blamed for this mess?


Posted by S. Underwood
a resident of Crescent Park
on Nov 13, 2021 at 5:46 pm

S. Underwood is a registered user.

Why is the City Manager's Office and Community Services fully silent on this? They set this up. Pets in Need is administering this contract and these services under their supervision.

Is our leadership fully M.I.A?


Posted by RDR
a resident of another community
on Nov 14, 2021 at 6:38 pm

RDR is a registered user.

What seems to have transpired is that these puppies were in a shelter which would have put them down because they were sick. This was the one chance Pets In Need had to pick them up before they would have been terminated. They hadn't planned to take these puppies because the other shelter thought they were too sick in the first place.

So, the message is, the workers should have never tried to save these sick puppies. They were beyond help. Trying just made them look bad.


Posted by Heckity
a resident of Barron Park
on Nov 15, 2021 at 1:44 pm

Heckity is a registered user.

Well, now PIN has terminated THEIR contract with the city - so perfect - let me break up with you before you expose and break up with me. Because Palo Alto Animal Control has NEVER had an incident of SEVEN DEAD PUPPIES, whose deaths were caused by the three women who wanted to ride together rather than taking an appropriately sized van. PIN has done an abysmal job and reaped upwards of 3M dollars from the city. Good riddance.

Al Mollica, you're not God's emissary for animals - your back door antics are known and disliked. This is on YOU.


Posted by Heckity
a resident of Barron Park
on Nov 15, 2021 at 1:45 pm

Heckity is a registered user.

Well, now PIN has terminated THEIR contract with the city - so perfect - let me break up with you before you expose and break up with me. Because Palo Alto Animal Control has NEVER had an incident of 7 DEAD animals, whose deaths were caused by the three women who wanted to ride together rather than taking an appropriately sized van. PIN has done an abysmal job and reaped upwards of 3M dollars from the city. Good riddance.

Al Mollica, you're not God's emissary for animals - your back door antics are known and disliked. This is on YOU.


Posted by Heckity
a resident of Barron Park
on Nov 15, 2021 at 1:45 pm

Heckity is a registered user.

Well, now PIN has terminated THEIR contract with the city - so perfect - let me break up with you before you expose and break up with me. Because Palo Alto Animal Control has NEVER had an incident of 7 DEAD animals, whose deaths were caused by the three women who wanted to ride together rather than taking an appropriately sized van. PIN has done an inferior job and reaped upwards of 3M dollars from the city.

Al Mollica, you're not God's emissary for animals - your back door antics are known and disliked. This is on YOU.


Posted by Heckity
a resident of Barron Park
on Nov 15, 2021 at 1:46 pm

Heckity is a registered user.

Well, now PIN has terminated THEIR contract with the city - so perfect - let me break up with you before you expose and break up with me. Because Palo Alto Animal Control has NEVER had an incident of 7 DEAD animals, whose deaths were caused by the three women who wanted to ride together rather than taking an appropriately sized van. PIN has done an inferior job and reaped upwards of 3M dollars from the city.

Al Mollica, you are not God's emissary for animals. These fatalities are on you.


Posted by Heckity
a resident of Barron Park
on Nov 15, 2021 at 1:46 pm

Heckity is a registered user.


Posted by Heckity
a resident of Barron Park
on Nov 15, 2021 at 1:51 pm

Heckity is a registered user.

Sorry for the duplicate posts. They didn't appear to be posted - a message said there was a problem with my comment, which apparently there wasn't.


Posted by S. Underwood
a resident of Crescent Park
on Nov 15, 2021 at 4:52 pm

S. Underwood is a registered user.

Heckity -- Can you tell us more about the contract termination? Is that a done deal? You are right about Al. The secret about how PiN operates has been leaking out of the bag for quite a while now.

@Weekly, sounds like there's more news on the horizon here.


Posted by Online Name
a resident of Embarcadero Oaks/Leland
on Nov 15, 2021 at 5:12 pm

Online Name is a registered user.

Here's a link to their contract termination letter I saw posted on NextDoor
Web Link

I'm very concerned because it's important for Palo Alto to provide animal services and to bring the services and hours of operation back to where they were before Keene cut them. Not blaming Pets in Need here, just stressing the importance of seamless service.


Posted by Janet Tipper
a resident of Woodside
on Nov 15, 2021 at 5:13 pm

Janet Tipper is a registered user.

This just breaks my heart....I shall NEVER donate 1 penny to an animal organization who pays for legal representation for those responsible for any death of an animal due to their neglect and the thought of 3 individual women representing themselves to be "rescuer's"....and deprive such a basic need as water is beyond my comprehension. I am sure that Pets In Need will feel the repercussions of their decision to stand behind these paid workers who caused the extreme neglect resulting in 8 puppies deaths while under their "care" !!!!


Posted by eileen
a resident of College Terrace
on Nov 16, 2021 at 3:35 am

eileen is a registered user.

RDR, cramming puppies into a small cage with ZERO water or air, is sure to KILL
even healthy puppies!!


Posted by ScottieZimmerman
a resident of Midtown
on Nov 17, 2021 at 12:27 pm

ScottieZimmerman is a registered user.

The letter from PIN staff members was lucid and well written. They made valid points and clarified details that had been muddled by enraged accusations in comments from anonymous members of the public. My thanks to the letter writers.


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