When there are no incentives for success, no profit motive and certainly no penalties for incompetence, you get these results.

We should put these people in charge of healthcare and food production! Both are far too important to leave in private hands.

[Post removed due to same poster using multiple names]

[Post removed due to same poster using multiple names]

[Post removed due to same poster using multiple names]

I talked to EDD Customer Service yesterday. It took me 62 calls over 2 days to get placed on hold. For each call--except for a few that didn't connect--I had to listen to around 2.5 minutes of recordings and enter 3 menu options before learning if the call would go through or not. When I finally got placed on hold on the 62nd call, I was connected to a person after only about 15 minutes, but she had never heard of the program I wanted help with, and transferred me to "Tier 2" (I had never heard of this before).

I was then on hold for about an hour. The person who answered this time had heard of the program I was asking about, and said that, yes, I should submit verification documents online to the link provided, even though it had the name of a completely different program on it, and then I should call the EDD again to follow up. I said that calling the EDD is difficult, and he told me I needed to be "pro-active" in dealing with my claim.

This is actually an improvement over the system in place before the "reforms" in the fall, when I was never able to reach Customer Service by phone even if I called hundreds of times in one day. The only available service was technical help, which never gave me good advice and wasn't allowed to make any changes to my account.