In the time of the coronavirus, Zoom and Skype are the new therapist's office | Town Square | Palo Alto Online |

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In the time of the coronavirus, Zoom and Skype are the new therapist's office

Original post made on Apr 5, 2020

With local youth sheltering at home, counseling sessions and support groups that used to take place face-to-face in school wellness centers, clinics and private offices across Santa Clara and San Mateo counties have gone virtual.

Read the full story here Web Link posted Thursday, April 2, 2020, 3:59 PM

Comments (5)

4 people like this
Posted by resident
a resident of Downtown North
on Apr 5, 2020 at 11:35 am

Is ZOOM safe to use for medical discussions? News reports say that the software is a security and privacy nightmare.


4 people like this
Posted by HIPPA-compliant
a resident of Mayfield
on Apr 5, 2020 at 11:38 am

Zoom offers a HIPPA-compliant version for $200/month (Web Link). I imagine the large organizations order this version but am concerned that solo providers may not.


Like this comment
Posted by Anon
a resident of Another Palo Alto neighborhood
on Apr 5, 2020 at 12:21 pm

Zoom seems to be considered to be very immature when it comes to privacy and security:

Web Link

Zoom may be OK for a virtual family get-together where privacy and security may not matter that much, but, I would imagine that medical professionals would want to use something with a lot longer track record, e.g., FaceTime for Apple environments, Skype for Windows, or Webex for mixed professional environments.


Like this comment
Posted by Resident
a resident of Another Palo Alto neighborhood
on Apr 5, 2020 at 1:20 pm

The biggest problems, after loneliness or being aloneness, is abusive behavior between family members. Mix alcohol, drugs, dope, with boredom, concerns about financial issues, lack of direction and purpose, concerns about jobs or work after the shelter in place, and the reality is that homelife for many is far from safe. Domestic abuse, violence, sexual abuse, are still going on, but at present nobody is able to leave home to find help. Fear of being found out by an abuser while making a call will prevent those who need help the most from seeking it.


Like this comment
Posted by Anon
a resident of Another Palo Alto neighborhood
on Apr 6, 2020 at 11:04 am

Posted by Resident, a resident of Another Palo Alto neighborhood

>> The biggest problems, after loneliness or being aloneness, is abusive behavior between family members.

And, add to that, abuse by random strangers while using Zoom. See "Zoom Bombing".

Web Link

>> Fear of being found out by an abuser while making a call will prevent those who need help the most from seeking it.

All the more reason to use something that does a better job with privacy and security.

Web Link


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