Janet Steele was driving from her College Terrace neighborhood home to work on March 13, 2006, when a terrible accident changed her life forever. After 58 surgeries, she returned to the scene of the crash, 11 years to the date later, to find closure and to thank the Palo Alto Fire Department for saving her life.

Steele, who had lived in the neighborhood for 28 years, was driving on Stanford Avenue at 2:14 p.m. that fateful day when the front axle and wheels on her 1991 Honda Civic locked up, she recounted last week. Her car veered across the oncoming lane and went straight into a large tree at Wellesley Street. Her seat belt — which unbeknownst to her had been the subject of a recall — didn’t engage; her face and chest slammed into the steering wheel, she said.

Steele wasn’t expected to live. As firefighters and paramedics worked on her, police began to videotape the scene; they were sure she was a fatality, she later learned. Steele remained unresponsive. No one, from the paramedics to the hospital staff, gave her much chance for survival, she said.

But two missionaries dressed in white appeared from the Church of Jesus Christ of Latter Day Saints Institute across the street. They asked the paramedics if there was any way they could help.

The battalion chief told them they could pray for her, she said. She was going to need all of the prayers she could get.

As they laid their hands on Steele and began to pray she opened her eyes.

“The battalion chief was so surprised he jumped back,” she said last week, imitating how the video showed he had sucked in air in surprise.

Steele was transported to Stanford Hospital where she remained in a coma for many weeks, she said. The accident damaged both sides of her face, her heart and a lung and broke bones in her arm, ankle, face and knee. Swelling from brain trauma caused a stroke, and doctors said she would never walk or talk again. But Steele, who awoke to pain in every part of her body, did learn to do both again.

“What got me through it was faith,” she recalled.

Now with her physical recovery mostly completed, Steele is taking the next step in her long recovery — expressing gratitude. Last week, joined by Palo Alto Fire Battalion Chief Chris Woodard, Captain Christy Baird, paramedics Jesse Wooton and Joe Penko and Monte Fisher, director of care and recovery ministries at Menlo Church — none of whom were present at her accident — she nonetheless thanked the Palo Alto Alto Fire Department.

Thanks is paramount to healing, she said.

In the police video, Steele said, the battalion chief and the paramedics bent over her broken and lifeless body.

“A lot of people forget to thank them. And I am so, so grateful,” she said.

Steele and the firefighters joined in a prayer circle led by Fisher.

“Dear Lord … we thank you so much for the jump-start on Janet’s life. We pray for you to close the hurt and anxiety and trauma,” he said.

Steel reflected on her losses and also on her new lease on life.

“I lost my home; I lost friends; I lost my career. That kind of an accident — it just takes everything. My one heartache is not to be able to come back to College Terrace. Everyone was friendly. It’s like a little village,” she said.

Steele now lives in Redwood City. She faces at least two additional surgeries and plastic surgery to her face. She can’t return to her former occupation as a licensed marriage and family therapist because of the brain injury. She has used up her lifetime aggregate coverage by health insurance — millions of dollars, she said.

But she has built a new life by offering solace to others. If the accident has changed anything for the better, it has made her a better person, she said.

“It’s allowed me to be really sensitive to other people’s losses,” she said.

Steele volunteers as a disaster mental health worker in Haiti and in the earthquake-ravaged country’s orphanages. She plans to do inspirational speaking and is writing a book about her experiences with the help of two authors.

She also volunteers in the brain-trauma unit at the Palo Alto VA Hospital. Some of the veterans assume that she can’t understand what they are going through, so she tells them about her experiences, and she tells them to always have faith that they will be able to do things “no matter what the naysayers say.” She had this advice on survival: “You have to have a positive attitude. You have to have a reason to live. You have to find a purpose, and you have to show gratitude.”

Sue Dremann is a veteran journalist who joined the Palo Alto Weekly in 2001. She is an award-winning breaking news and general assignment reporter who also covers the regional environmental, health and...

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10 Comments

  1. What a wonderful story, thank you for sharing.

    I am wondering about the missionaries dressed in white? Usually they are dressed in suits so I was surprised to hear about them dressed in white. Was she able to find those missionaries afterwards?

    They sound a bit like angels to me.

  2. Something about this story seems a bit off… A woman is in a serious accident and near death, attended to by firefighters and paramedics. In the midst of all of the frantic life-saving effort, two Mormon missionaries, who do not know the victim, are invited to place their hands on her and say a prayer? Why didn’t the paramedics hurry up and take her to the hospital? Is it normal practice for firefighters and paramedics to allow strangers to walk up to a victim in serious condition, place their hands on the victim and say a prayer?

    I’m very happy the victim survived, and I hope her road ahead brings continued improvement.

  3. Question, the missionaries were probably just dressed with white shirts and dress pants. That’s also the norm especially if it’s a summer day then they’re not required to wear their suit jackets.

  4. Thank you, Sue D., for this life-affirming story. And thank you to Janet S. for your courage and great example.

    Worrisome that more surgery is needed and she has “used up her lifetime aggregate coverage by health insurance — millions of dollars”. I hope there’s more to that part of the story and that she has a source to draw upon. If not, this seems like a good instance for a GoFundMe campaign.

  5. @ Lincoln Ave: What did the Mormon missionaries do that was so good? Say a prayer? Do you think they were the only ones saying a prayer for this woman? No, but Mormon Missionaries make a point of standing out in a crowd, hence the white shirts, name tags and conservative haircuts. I’m not saying they’re not nice young men doing what they believe in… but I don’t think that being “good” is really about trying to convert people to your religion or offering to say a prayer. Why not a big thank you to the paramedics and hospital staff who saved Janet’s life.

    I’m writing this because I am a former Mormon who was a missionary many years ago. Although it was a great sacrifice for me and I thought I was doing a lot of good, in reality my missionary efforts did not benefit humanity in anyway, unless countless hours spent knocking on doors, mostly annoying people who had no interest in the Mormon church, equals good. During my two years as a missionary I adhered to strict rules, including not dating, and spent every day except for 1/2 of one day a week, doing missionary work. I was dedicated and worked very hard at it, but it did not make me a “good” person. I wish I had spent those two years providing a service that truly helped people.

    Much respect and admiration for Janet who had such a strong will to live and her amazing struggle to recover. That should be the focus of the story. I’m not sure why the Mormon missionaries were even mentioned.

  6. “She has used up her lifetime aggregate coverage by health insurance …”

    I thought the (now-dead) ACA prohibited health insurance companies from imposing annual and lifetime limits.

    What happens once you use up your lifetime aggregate coverage? Do you have to spend down every penny you have to pay your medical bills? Does the insurer and the medical provider(s) become your first line of creditors? Do insurers impose a lien on your earnings for the rest of your life? Once this happens, does bankruptcy offer any protection from past and/or future medical bills? Are you denied any health care in the future unless you pre-pay for it? Anyone know?

    On so many levels I hate what happened to this person.

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