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Restaurant review: In Gott's we trust

Original post made on Jan 22, 2014

Just another burger stand or something iconic? Restaurant reviewer Dale Bentson gives his verdict on the Niman Ranch beef burgers, fish tacos and housemade chili at Gott's Roadside at Town & Country Village.

Read the full story here Web Link posted Tuesday, January 21, 2014, 10:45 AM

Comments (15)

8 people like this
Posted by Neighbor
a resident of another community
on Jan 22, 2014 at 10:29 am

The Palo Alto Gott's is NOT like the SF or Napa versions.

The food at this location = mini-versions served at other locations. Not worth the prices.

And, I noticed that the cooks were using their bare hands (no spatulas, no rubber gloves) to cook/handle the meat at every stage in the preparation. Management didn't think that was an issue, even in flu season.

10 people like this
Posted by ClarenceBoddicker
a resident of Midtown
on Jan 22, 2014 at 1:04 pm

I've been to the Napa and SF locations, they are better. Kirks a few doors from Gott's serve's a much better burger, at a much better price.

9 people like this
Posted by A bit disappointed...
a resident of East Palo Alto
on Jan 22, 2014 at 4:36 pm

I was **so** excited that Gott's was coming to town. I drove past the big red sign exclaiming "coming this summer" day after day after day... Thinking the place would actually open in say June or July, they made us wait until technically the last few days of summer to open...

I'm not sure if it was due to my high expectations, but, given the price point of their burgers and shakes, their food is absolutely not worth the cash you'll end up spending.

For a couple of burgers, a thing of chili fries and 2 shakes, I spent $40+. When I sucked down my shake, it was far inferior to the PA Creamery which also gives you double the amount for a bit less in cost. The burgers were pricey ($10 w/ no fries), and I'd consider them more on the average side. The fries were not unlike what you'd get at In-N-Out.

The environment is great, though. And I have by no means tried everything on the menu. But, for burgers/fries/shakes, one experience is all I needed...and for those I won't be going back.

8 people like this
Posted by Can't hold a candle...
a resident of Midtown
on Jan 23, 2014 at 9:16 pm

I agree with the other comments. I've never been to the SF location but compared to the original in St Helena which I've been to several times the Palo Alto location is disappointing. The food just doesn't taste as good and the portions seem a bit smaller. The yelp reviews tell it all, 4 stars for St Helena, 2.5 for Palo Alto.

8 people like this
Posted by also disappointed
a resident of Downtown North
on Jan 23, 2014 at 11:44 pm

Not familiar with the other versions, but as a stand-alone, the food is not high quality or tastes very good.

Tried it once to never go back.

Unfortunately, I was equally unimpressed by Sam's Chowder house, and the Palo Alto Grill on University.

What are these new restaurants thinking?

8 people like this
Posted by HamburgerNeedsAHelper
a resident of Menlo Park
on Jan 26, 2014 at 8:51 pm

I thought Gott's was ok, but hardly great. The review is pretty gushing, while the actual experience and food is really quite average. There are plenty of burger places in the area. This one is over priced. The ambience is also pretty average. 'Sleek industrial panache' also seems like a huge overstatement. Non descript is a better moniker. I might go back, but won't rush.

9 people like this
Posted by Also Not Impressed
a resident of East Palo Alto
on Jan 29, 2014 at 8:28 am

The food was not as good as the review implied. I was also disappointed that everything is disposable. Not very environmentally friendly.

10 people like this
Posted by CrescentParkAnon.
a resident of Crescent Park
on Mar 10, 2015 at 1:57 am

I just went to Gott's Road Kill for the first time today.
It was terrible. Food tasteless and sort of expensive.
No service, slow food.
Unattractive surroundings ... this place reminded
me of that SNL skit where the SNL players go to
eat in a place called the Feedbag, where they fit
feedbags over people's heads ... it is so industrial
I felt like cattle, and the burgers tasted like they
had no relationship to cows.

This, Gott's, was the high class place we lost
Hobee's to? What a bad trade that was.

11 people like this
Posted by Online Name
a resident of Embarcadero Oaks/Leland
on Mar 10, 2015 at 11:30 am

We went once shortly after it opened and haven't been back.

Even though it was largely empty, we had a long wait for our meals and when they finally arrived they were lukewarm and not that tasty. We had to beg for extra ketchup.

I too am disappointed in Sam's Chowder House and I'm crushed at the loss of Hunan Gardens, our old standby, which has become an Asian fusion place with prices rivaling Tamarine but not the quality.

13 people like this
Posted by parent
a resident of Midtown
on Mar 10, 2015 at 2:30 pm

We enjoy Gotts in the Ferry Building. Agree that the prices are a high, but we're willing to pay extra for location (next to the Bay Bridge lights, Exploratorium, and Alcatraz Ferry). We're not willing to pay those prices for a suburban strip mall location, though.

7 people like this
Posted by AlexDeLarge
a resident of Midtown
on Mar 10, 2015 at 6:13 pm

Meh meh meh meh and then more meh. Oh, did mention it was meh?

9 people like this
Posted by Ahem
a resident of Another Palo Alto neighborhood
on Mar 10, 2015 at 6:22 pm

The basic Gott's burger tastes an awful lot like an In-N-Out burger. Parking is a nightmare.

6 people like this
Posted by burger
a resident of Palo Alto Hills
on Mar 11, 2015 at 1:36 am

Gott's you need to LISTEN to what ALL these reviews say.....How could everyone feel your food is so tasteless.

You need to address ALL these issues immediately. How could you not be cringing at the deplorable reviews, one after another. [Portion removed.]

How hard is it to make a good shake? Not hard at all if you're not trying to CUT CORNERS!!!!!

Shape up or you'll be shipping out as soon as word gets out.
[Portion removed.]

Like this comment
Posted by CrescentParkAnon.
a resident of Crescent Park
on Mar 14, 2015 at 2:52 am

Guess there are others who feel as I do, did, about Gott's.

What are we in Palo Alto doing that encourages so many
mediocre businesses that do not seem to care anything
for the public but how to rip us off?

I just felt this place was way beyond what I have seen before.
Chipotle is spartan, but they provide value, even after their
portions have shrunk and prices have risen.

Residents, we have to start voting more intelligently with
our spending. We get what we pay for, so let's not pay for
poor service.

1 person likes this
Posted by Bleh
a resident of Crescent Park
on Mar 14, 2015 at 12:44 pm

We gave Gott's a couple tries and are never going back, for the same reasons listed above. Mediocre food that is not worth the price. If we crave burgers, we'll head to Oasis or Jeffries. I am surprised Gott's at this location is still around!

Sorry, but further commenting on this topic has been closed.

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