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on Feb 13, 2014
Kirk's Steakburgers vanishes without a trace? Another institution in Palo Alto gone without so much as whimper from The Palo Alto Online???
BTW, our whole family got food poisoning at Hu Song last year--I hope that situation has improved. still,pissed they refused to refund our money ( party of ten), even with doctor' s letters. The my simply refused to believe it!
Also, the Counter has great food--lousy service, and they often screw up your order and then insist you pay for what you did. to order anyway. Very loud atmosphere possibly contributes to all the mistakes, but even after talking to the manager we could not get our bill straightened out. We no longer go to the Counter as a result.
I have had nothing but good experiences with both Su Hong and The Counter. N fact the manager of Su Hong told me of a scam, where a diner comes back a day or two later and claims that their party got sick from the food. The story about The Counter does not sound right-- almost all restaurants will work with non- obnoxious customers to straighten out billing problems. Of course, if the patron is a scam artist or just plain rude, they usually will show you the door.
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