Letters to the editor | October 8, 2021 | Palo Alto Weekly | Palo Alto Online |

Palo Alto Weekly

Spectrum - October 8, 2021

Letters to the editor

Kudos to Baylands housing project


I am delighted and proud of Palo Alto for taking this step to provide housing for our homeless population. Of course, a three-story building would have been even better. It's too bad that Palo Alto City Council Member Greg Tanaka opposed increasing the number of stories. A three-story building might have given us a better chance of successfully getting grant money for the project. We will have to wait and see. At least it seems that as a community, we are heading in the right direction.

Cybele LoVuolo-Bhushan

Mumford Place, Palo Alto

Comcast needs to be held accountable


Like many residents of Palo Alto, I use Comcast Xfinity for my internet connection from home. On Oct. 5, I experienced a very long internet outage, starting from about 8 a.m. and ending at about 3 p.m. I did not receive any advance warning about the outage from Comcast. A similarly long outage also occurred on Sept. 28, from about 7a.m. to 12:30 p.m. I did receive an advance notice about that outage, but the notice gave no hint about how long the outage would last or precisely when it would start. Judging from my email correspondence with my neighbors, many of them also experienced the same problem.

With most people still working from home, I believe this kind of unprofessional behavior on the part of Comcast is unacceptable and should not be encouraged. I went to the Comcast store at 2825 El Camino Real to demand a refund for the loss of internet connection for the two days. I was told they would give me the refund. I was also offered a $30/month reduction of my Xfinity bill for the next two years. (The offer does have the catch of extending my Xfinity contract by one year, which I consider acceptable, because so far as I know, there is no real alternative to Xfinity for high-speed internet connection in our neighborhood as AT&T Fiber is still not available in Palo Alto.)

I think my experience deserves to be better known in the Palo Alto community. In particular, anyone who has suffered from prolonged Comcast internet outage should go and get a refund and a similar fee reduction from Comcast. A company like Comcast is more likely to change its behavior for the better if its bad behavior has real financial consequences.

Ching-Tsun Chou

South Court, Palo Alto


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