Stanford announces new approach to counseling services to better serve students | September 6, 2019 | Palo Alto Weekly | Palo Alto Online |

Palo Alto Weekly

News - September 6, 2019

Stanford announces new approach to counseling services to better serve students

'Increased demand had put an unsustainable strain on the system,' university says in statement

by Elena Kadvany

As the start of the new academic year approaches, Stanford University is changing how students receive counseling services to cut down on long wait times and to meet a growing demand for mental health support on campus.

The university has been criticized in recent years for failing to properly support students' mental health and well-being, including with extended wait times for therapy appointments. A class-action lawsuit filed last year alleges Stanford violated state and federal anti-discrimination laws in its response to students with mental health disabilities who were negatively impacted by "discriminatory" leave of absence policies and practices.

In an announcement last week detailing a new intake process for therapy, Stanford acknowledged the counseling system's shortcomings. Students couldn't access services — sometimes waiting as long as a month — while staff felt overwhelmed, said Oliver Lin, operations director at Counseling and Psychological Services (CAPS).

"Increased demand had put an unsustainable strain on the system," the university stated.

Under the previous intake model, students would request a phone assessment, complete an intake appointment and then begin therapy. But because of the demand, some students would wait weeks just to start the intake process, Lin said.

Under a new model, the phone assessments have been eliminated. Students will now be able to call or go into Counseling and Psychological Services on any weekday from 9 a.m. to 4 p.m. to be connected with a clinician to determine what resources and services they might need. This "brief discussion" could then be followed by a more specific conversation with a clinician about what the student is experiencing, according to the announcement.

The clinician will then suggest next steps, which could include creation of a support plan, scheduling of follow-up sessions, participation in a campus group or workshop "relevant to the student's life," or a referral to a therapist for specialized or longer-term care or to a psychiatrist for medication, for which fees would apply.

Stanford students can also access mental health assistance 24/7, including evenings and weekends, by calling 650-723-3785.

"We have been focusing on how we can get students in the door earlier, how can we connect students to services across campus and how can we expand our range of services," CAPS Director Bina Patel said. "We've also recognized the need for more flexibility in how counseling sessions are provided."

Stanford announced in April that it planned to hire four additional CAPS clinicians and offer new services this fall, including a group and workshop series and a program that would make therapists available in community centers and other locations throughout campus. The university was also planning to increase training for faculty and staff on student well-being.

Stanford has also renamed and relocated Wellness and Health Promotion Services, now called Well-Being at Stanford, which is taking a more holistic, public health approach. The office will collaborate with departments across campus, including CAPS, the Office of Alcohol Policy and Education, the Confidential Support Team (which provides services to victims of sexual violence) and Residential Education.

The office is also launching a pilot coaching program for students who might not need therapy but want support with issues such as adjusting to Stanford, mild depression or anxiety, healthy eating or balancing academics with life, the university stated. Also under consideration is an "adulting" class that would teach students about effective communication and healthy eating and sleeping habits.

Colleges and universities across the country are working to meet rising demand for mental health support. Stanford pointed to a national survey in which 87% of college students reported feeling overwhelmed by their responsibilities in the past year and 85% said they felt exhausted. Seventy-one percent of students nationwide reported feeling very sad, and 66% reported overwhelming anxiety. Twenty-four percent of students surveyed were diagnosed with or treated for anxiety, and 20% for depression.

"Stanford recognizes the urgent need to respond to these trends, and I have appreciated the campus-wide support and interest in addressing these concerns," Patel said in the announcement. "But we also want to be proactive in promoting positive mental health and well-being. The changes and collaborations we've discussed are initial steps toward these goals. We know these efforts are works-in-progress and that we will have to continuously evolve in order to meet the needs of our students."

Staff Writer Elena Kadvany can be emailed at


There are no comments yet for this post

Don't miss out on the discussion!
Sign up to be notified of new comments on this topic.


Post a comment

Posting an item on Town Square is simple and requires no registration. Just complete this form and hit "submit" and your topic will appear online. Please be respectful and truthful in your postings so Town Square will continue to be a thoughtful gathering place for sharing community information and opinion. All postings are subject to our TERMS OF USE, and may be deleted if deemed inappropriate by our staff.

We prefer that you use your real name, but you may use any "member" name you wish.

Name: *

Select your neighborhood or school community: * Not sure?

Comment: *

Verification code: *
Enter the verification code exactly as shown, using capital and lowercase letters, in the multi-colored box.

*Required Fields

All your news. All in one place. Every day.


Register now!

On Friday, October 11, join us at the Palo Alto Baylands for a 5K walk, 5K run, 10K run or half marathon! All proceeds benefit local nonprofits serving children and families.

More Info