Restaurants shutter, as public health restrictions increase and dining out declines | News | Palo Alto Online |


Restaurants shutter, as public health restrictions increase and dining out declines

Gov. Gavin Newsom orders all bars to close, restaurants to cut occupancy by half

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Italico on California Avenue in Palo Alto has closed until further notice after Santa Clara County directed restaurants to implement new restrictions to slow the spread of the coronavirus. "WE WILL BE BACK STRONGER," the owners wrote in an announcement on social media. Photo by Michelle Le.

UPDATE: In a press conference on Sunday, March 15, Gov. Gavin Newsom directed all bars, wineries and breweries in the state to close. He ordered that all restaurants reduce their occupancy by half, "focus on takeout for those isolating" and "practice deep social distancing." On Monday, March 16, Bay Area public health officials shut down all non-essential businesses effective March 17 and ordered residents of six Bay Area counties, including Santa Clara and San Mateo, to stay at home for three weeks. The officials encouraged restaurants to still offer delivery.

The Santa Clara County Public Health Department notified restaurants on Friday that they must adhere to new legal orders to slow the spread of the coronavirus — including social distancing and mandatory conditions for gatherings of less than 100 people — prompting a slew of local restaurants to decide to close, some temporarily and others, indefinitely.

The restrictions apply to all restaurants, bars, cafeterias and other food facilities in Santa Clara County, both during normal operations as well for special events or gatherings. They do not apply to grocery stores or certified farmers' markets.

"As a business that serves food and/or beverages, the county requires your assistance to reduce the spread of the novel coronavirus (COVID-19) in our community," the Public Heath Department and Department of Environmental Health wrote to food businesses on Friday.

"The primary way that the virus spreads is by respiratory droplets (e.g. when someone coughs) or when a person touches a contaminated surface or object and then touches their eyes, nose or mouth. In these ways, the virus could spread from one employee to another, from an employee to a patron, or from a patron to an employee."

Santa Clara County issued the orders as its number of coronavirus cases continued to climb, with 91 confirmed cases as of Friday, March 13, including two deaths.

The new restrictions on public and private gatherings of 35 to 100 people — which includes employees — and practicing social distancing by keeping people at least six feet apart will prove challenging for some restaurants to implement. Within the weekend, a fast-growing number of local restaurants — including the Michelin-starred Chez TJ in Mountain View and Palo Alto restaurants Maum, Zola, Italico and Taverna — closed temporarily. Some are continuing to serve food via take-out or delivery while others are fully shutting down.

"Given the increased advisements against public gatherings, we have determined it is in the best interest of our community to temporarily close Zola in efforts to 'flatten the curve,'" Zola owner Guillaume Bienaime wrote on Instagram on Saturday. "Despite this being a difficult personal and fiscal decision, our mission is to create a space for people to come together and this is precisely what we need to avoid for the time being.

"You, our patrons, are our livelihood and we hope that you understand and support this decision and do your part as well."

He plans to reopen Zola on April 7. Zola employees will have to file for unemployment.

"We don't have the funds to keep everyone afloat," Bienaime said. "Of course I will help where needed. We hope the government at all levels will help us later."

Michael and Meichih Kim of the Michelin-starred Korean restaurant Maum said they will close for at least three weeks, effective immediately.

"We will use this time to reflect and to show solidarity with citizens around the world by practicing social distancing," they wrote in an Instagram post.

Italico on California Avenue closed Saturday, March 14, until further notice, the owners announced on Instagram. Terun, their first, nearby pizzeria, remains open but they have had to let go 22 employees.

Greg St. Claire of Avenir Restaurant Group, which runs Nola in Palo Alto, Milagros in Redwood City and The Alpine Inn in Portola Valley, announced Sunday that his businesses would also close temporarily. Employees scheduled to work would be paid through the closure, he said.

"If you wish to help people whose livelihoods are directly impacted by lost shifts, now is the time. You can buy a gift card to your favorite restaurant to use when the situation normalizes," St. Claire wrote on Instagram. "You can donate to organizations like Second Harvest Food Bank who are working hard to feed those for whom lost jobs and school closures have created an urgent need for feeding."

Executive Chef Jarad Gallagher said that for Chez TJ, with its small kitchen and intimate dining room, the new restrictions on numbers for gathering and social distancing make closure "necessary." Gallagher said he also feels an "ethical" responsibility to make sure his staff feel safe at work. He hopes to reopen in three weeks and will reassess then.

Gallagher scrambled to organize a pop-up that he planned to start this Wednesday at Chez TJ, then canceled it after Monday's announcement that residents of six Bay Area counties, including Santa Clara and San Mateo, are being ordered to stay at home for three weeks as the cases of COVID-19 continue to rise.

Many local restaurants were already struggling to stay in business as fewer people dine out. Rocco Scordella of Vina Enoteca in Palo Alto decided on Friday to close temporarily. He predicted that he wouldn't be the last to do so. Restaurants are also shuttering throughout San Francisco, New York City and Seattle.

Restaurants in San Mateo County, which issued on Saturday a three-week ban on gatherings of more than 50 people, also started to go dark temporarily, including the longtime Buck's in Woodside, The Village Pub in Woodside and Cafe Borrone in Menlo Park.

Santa Clara County instructed restaurants to "under all circumstances, practice social distancing by keeping patrons' tables as far apart as practical while seated. Leave empty tables in between patrons if space allows."

State of Mind Public House and Pizzeria in Los Altos, quickly responded to the new orders by limiting the number of diners in the restaurant at any given time, removing tables and half of the 132-seat restaurant's chairs and stools on Friday night to allow for social distancing and offering curbside pick-up for takeout orders.

"We are going to try and operate like this as long as it is safe for both guests and staff," chef and co-owner Lars Smith said on Saturday. "We are also very aware of the possibility of being required to close for a period."

By Sunday, he announced that State of Mind would be closing and moving to online ordering.

Zareen's in Palo Alto and Mountain View closed the station where diners can usually serve themselves condiments and grab utensils and started accepting credit cards for any payment amounts to limit the exchange of cash, owner Zareen Khan said in an Instagram post. The restaurant is also checking staff members' temperatures daily with touchless thermometers.

Many restaurants, from casual to fine-dining, are turning their focus to delivery. County public health officials told food businesses Friday that giving customers the choice to have food left at their doors or curbside "may prove beneficial to your operation."

Many third-party delivery apps such as Postmates and DoorDash have started offering no-contact delivery. DoorDash and Caviar are also distributing hand sanitizer and gloves to their drivers.

Ted Kim, owner of Steins Beer Garden in Mountain View, said the challenges of the public health restrictions have been compounded by the fact that there's been little information yet about how and when small businesses will get emergency financial support. (The U.S. Small Business Administration has said it will work directly with state governors to provide "targeted, low-interest loans" to small businesses that have been severely impacted by the coronavirus.)

"I understand the need for precaution but why aren't these new restrictions coupled with information on where to get financial emergency aid to help us through this?" Kim said. "It's impossible for us to continue like this."

By Sunday, he decided that Steins would close for up to four weeks, starting Monday, March 16.

Restaurant staff must wash their hands with soap and water for at least 20 seconds at the following times, the county stated:

- When entering the kitchen

- Before starting food preparation

- After touching their face, hair, or other areas of the body

- After using the restroom

- After coughing, sneezing, using a tissue, smoking, eating, or drinking

- When handling raw food then ready-to-eat food

- Before putting on gloves

- After cleaning, bussing tables or touching any items that patrons have used

- Between handling money/credit cards/phones/pens and handling food

- After engaging in other activities that may contaminate the hands

Restaurants should also minimize touching ready-to-eat food with bare hands, assign an employee to keep soap and paper towels stocked at handwashing stations at least every hour, post additional visible signage for customers to wash their hands frequently and provide hand sanitizer and/or wipes for patrons to use, the county said.

Food businesses should avoid accepting reusable utensils and containers from customers, which many local coffee shops have started doing with personal cups or mugs.

Any employee who is experiencing any fever and respiratory symptoms should stay home for three days after they are symptom-free to prevent the spread of any virus, the county told restaurants. Restaurants should “maximize flexibility in use of sick leave to facilitate such time off,” the guidance states.

A ban on gatherings of more than 100 people also went into effect at midnight on March 14.

The restrictions may be modified or extended and new ones imposed, the county said.

Find comprehensive coverage on the Midpeninsula's response to the new coronavirus by Palo Alto Online, the Mountain View Voice and Almanac here.


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12 people like this
Posted by Winston C.
a resident of Barron Park
on Mar 14, 2020 at 12:03 pm

You mean they weren't washing their hands previously under any of the stated criteria?

Thanks, but I'll stay home for the duration.

19 people like this
Posted by resident
a resident of Downtown North
on Mar 14, 2020 at 12:20 pm

I think standardized and enforced health regulations like this will encourage customers to keep dining at restaurants. We have been reluctant because we did not know what health conditions to expect at local restaurants.

11 people like this
Posted by Hunkering Down
a resident of Professorville
on Mar 14, 2020 at 12:42 pm

That’s good news — it gives us a bit of peace of mind when dining out. [Portion removed.]

54 people like this
Posted by Going out
a resident of Community Center
on Mar 14, 2020 at 1:28 pm

[Portion removed.]

18 people like this
Posted by MicrobeManager
a resident of Adobe-Meadow
on Mar 14, 2020 at 1:29 pm

Door Dash are poorly paid gig workers and often have several deliveries sitting in their cars on their way to many locations. They most likely have to supply their own hand sanitizers and have cars in various stages of cleanliness They count on tips too. Someone please tell me how door dash is any safer then dining in or out? Better to go w Schwann?

8 people like this
Posted by Trump Viral Failures
a resident of Downtown North
on Mar 14, 2020 at 1:44 pm

[Portion removed.]

7 people like this
Posted by LA Resident
a resident of Los Altos
on Mar 14, 2020 at 5:43 pm

Id like to see the food prep workers wearing a mask and gloves. I'd eat there if I saw that. But so far I have not.

10 people like this
Posted by Online Name
a resident of Embarcadero Oaks/Leland
on Mar 14, 2020 at 6:42 pm

Some information about how to help the poor restaurants stay afloat by ordering take-out, buying gift certificates etc. would be helpful. More on which restaurants are staying open would also be useful.

People elsewhere are buying gift certificates from their local favorites to help them through the rough spots. We should give that some thought.

27 people like this
Posted by Dagwood
a resident of Menlo Park
on Mar 14, 2020 at 7:46 pm

With our sky-high rents and businesses suffering acute distress it behooves landlords to discount rents immediately. Many can afford it. Share the burden. We all are better for doing what we can for those in need.

27 people like this
Posted by Franco Campilongo OWNER of ITALICO and TERUN
a resident of Crescent Park
on Mar 14, 2020 at 8:17 pm

Would love to know how the Santa Clara Public heath officially notified Restaurants about those new restrictions. At Italico and Terun we HAVE NEVER RECEIVED an official communication. Pretty sure they have my cell and email. peace and love

17 people like this
Posted by Marc
a resident of Midtown
on Mar 14, 2020 at 9:21 pm

Why is the assumption that the restaurant staff will be the source of infection? It's as likely that a customer is infected and hasn't washed their hands, coughs and spreads the viral particles to the staff and other customers.

Why arn't we checking the temperature of customers as they enter the restaurant, store, etc.?

11 people like this
Posted by Resident
a resident of Another Palo Alto neighborhood
on Mar 14, 2020 at 10:25 pm

Why single out restaurants for unhygienic practices?

I have been in grocery stores where the carts are not cleaned, shelves and refrigerators are not clean (milk in Midtown Safeway) and customers handle all the green beans, cucumbers, tomatoes, etc. before purchase.

Even packaged goods are well handled by staff and customers!

If we are going to fault the food chain, we have to look at everything.

Like this comment
Posted by resident
a resident of Downtown North
on Mar 15, 2020 at 1:18 pm

News reports say that Ohio just closed all public bars and dine-in restaurants. Take-out food is still OK. Is California going to do this? I know that the US Congress has approved a financial aid package for small businesses that are affected by COVID-19, but Donald Trump has not signed this into law yet.

Ohio news report: Web Link

5 people like this
Posted by charles reilly
a resident of another community
on Mar 15, 2020 at 1:54 pm

Why would ANYBODY demand that we close restaurants? These are, in general, small businesses, often owned by families who are trying to make a living. If you're afraid of getting the flu; please stay home. Don't inconvenience the rest of us with silly, panic-driven, regulations ....

4 people like this
Posted by Common Sense Measures
a resident of Barron Park
on Mar 15, 2020 at 1:59 pm

Salad bars are now being replaced by pre-packaged offerings.

Food service employees should be wearing rubber gloves & facemasks though this protective measure does distract from the ideal dining experience.

If unwilling to do so, expect a downturn in business.

2 people like this
Posted by resident
a resident of Downtown North
on Mar 15, 2020 at 2:06 pm

Illinois just closed all bars and restaurants, except for take-out food. TV News report: Web Link

1 person likes this
Posted by chris
a resident of University South
on Mar 15, 2020 at 2:36 pm

Ohio closed restaurants and bars as well.

Based on large crowds last night and the upcoming St Patrick's Day on Tuesday.

Like this comment
Posted by resident
a resident of Downtown North
on Mar 15, 2020 at 3:04 pm

California closes all bars, wineries, and brew pubs. Restaurant capacity is reduced by 50% to allow for more space between tables. CBS News report: Web Link

Like this comment
Posted by member
a resident of Midtown
on Mar 19, 2020 at 4:12 pm

Is there any California street French restaurant open?

Like this comment
Posted by Anonymous
a resident of Duveneck/St. Francis
on Mar 19, 2020 at 4:43 pm

Delivery of restaurant food in Chicago is working great so far - they’re used to doing deliveries. Very grateful. Plus Chicago Mayor Lori Lightfoot (who lives right nearby in the neighborhood from where I’m writing) is appearing to be a strong, capable leader.

Like this comment
Posted by Grocery Shopper
a resident of Palo Verde
on Mar 23, 2020 at 11:43 am

Which restaurants accept Contactless Payment?

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