DMV offices closed for Real ID training Wednesday morning | News | Palo Alto Online |

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DMV offices closed for Real ID training Wednesday morning

Training to help process increasingly high volume of applications more efficiently

The California Department of Motor Vehicles announced a statewide employee training to take place Wednesday morning that will push back the beginning of operating hours at all DMV offices to 1 p.m.

The training will prepare more than 5,000 DMV employees to efficiently process incoming Real ID applications, which are more complex and take more time, DMV officials said.

Beginning Oct. 1, 2020, the federal government will require passengers flying in the U.S. to present a Real ID-compliant driver's license or identification card before boarding a plane. They will also be required to enter other federal facilities such as military bases.

As the enforcement date approaches, DMV offices are receiving an increasingly high volume of Real ID applications combined with a regular summer surge of new drivers seeking licenses.

"The unprecedented complexity of the Real ID requirements is what led to the idea that we needed to take the extraordinary step of closing DMV offices for a short time to make sure all employees have consistent information in order to complete the transactions successfully," California Government Operations Agency Secretary Marybel Batjer said in a statement.

DMV call centers at 800-777-0133 will remain open during the half-day office closure. Online transactions and the DMV's self-service kiosks at grocery stores and libraries will also be available.

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Comments

2 people like this
Posted by better training definitely needed
a resident of Gunn High School
on Jul 24, 2019 at 3:16 pm

Yes. Please. Let's get DMV folks better-trained. They need to know what they are doing so they can process RealIDs and answer questions about them properly!


8 people like this
Posted by make yourself at home at dmv
a resident of College Terrace
on Jul 24, 2019 at 4:05 pm

What DMV really needs is a completely new IT system.

Now we're throwing a national ID card on top of 1970's technology - yikes!


1 person likes this
Posted by Resident
a resident of Another Palo Alto neighborhood
on Jul 24, 2019 at 4:20 pm

So much of what the DMV does (apart from Real ID) should be done online. Their incompetency is well behind what it should be. Real ID and Passports are things that everyone needs to be able to get done quickly and efficiently.Sadly, neither is the case.


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