News

County halts online traffic ticket payments

Online system charging too much or too little, court spokesman says

Santa Clara County Superior Court on Wednesday temporarily halted online payments for traffic infractions and misdemeanors because of a glitch in its fee system.

Some online traffic tickets may be overcharging recipients, while others could be undercharging them, according to the county. In both cases, the fees do not reflect the actual amount due to the court.

Anyone who received a courtesy notice or completed a payment between Dec. 15 and this month can contact the court at courtesy@scscourt.org to determine if they were overcharged and receive a refund.

If a recipient completed a payment that was undercharged, the court will accept the lower payment and the record will reflect a full payment.

Until the problem is fixed, payments can be submitted in person at the traffic court clerk's office at 1095 Homestead Road, Santa Clara.

Court spokesman Benjamin Rada said a wide range of fee inconsistencies have been reported and the court is trying to determine what caused the technical error. The issue is not affecting serious traffic cases, such as felonies.

"We sincerely apologize for any inconvenience that this may have caused," Rada said in a news release. "Please know we are actively working to remedy the situation."

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Comments

1 person likes this
Posted by jenapa
a resident of Another Palo Alto neighborhood
on Mar 14, 2019 at 5:44 pm

jenapa is a registered user.

The county made an error that requires us to drive to an office on Homestead in Santa Clara that is open only during work hours? That doesn't sound fair to me.


Like this comment
Posted by Mark Weiss
a resident of Downtown North
on Mar 14, 2019 at 7:21 pm

Mark Weiss is a registered user.

Palo Alto Police for a while we’re having officers on bicycle sitting there on Lytton trying to catch people on their cell phone while stopped at the light, for example at Ramona; Such a stupid ticket deserves a flawed payment system. Keeping us safe, or keeping us guessing?


Like this comment
Posted by PutTheDamnPhoneAway
a resident of Palo Verde
on Mar 14, 2019 at 10:59 pm

PutTheDamnPhoneAway is a registered user.

[Post removed.]


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