Burgers, burgers, everywhere, quality burgers. Sliderbar, Umami Burger, Local Union 271 and now Wahlburgers -- and I'm just talking about University Avenue in Palo Alto. There are a dozen more options throughout the city, and the East Coast's high-profile Shake Shack will be opening in Stanford Shopping Center this fall. The better burger wars are heating up in Palo Alto.
To survive, it takes more than just a tasty burger with quality beef, a delicious bun, a ton of condiments and smiling employees. It takes a strategy, a way of differentiating your burgers from all the rest. Wahlburgers, which opened on University Avenue in November, has several unique approaches.
The burger emporium is owned by Hollywood star Mark Wahlberg and his brothers Donnie and Paul, who is the chef and driving force behind the operation. Wahlburgers has a eponymous reality television show on the A&E network offering a behind-the-scenes look at running a burger chain. Apparently, fame has its advantages.
Recently, Boston-based Wahlburgers, with fewer than two dozen outlets nationwide, signed an agreement with five franchise groups that will increase the number of locations to nearly 120 over the next five years.
Locally, the Palo Alto Wahlburgers is a franchise. Gregg Harp, director of operations for the franchise group, said they will be building eight Wahlburgers around northern California in the near future. The next one will open this fall at Pier 39 in San Francisco.
The most apparent operational strategy is having a liquor license. The restaurant itself is divided into three distinct sections: a sit-down dining area, counter service/take out and the full-service bar area for more leisurely imbibing and eating.
The menu is packed full of sandwich choices, mostly burgers, but other options include hot dogs, a banh mi sandwich, salads, macaroni and cheese and chili.
The food was across-the-board good. The burgers were fat and juicy, fried foods crackling and not greasy, and salads were fresh and crisp. My only complaint was the overuse of paper products. In the sit-down dining section, orders were served on paper-lined plastic baskets and beverages in paper cups. Ten feet away in the bar area, beverages were served in glass. I expected something a little more refined. Service, though, was excellent.
The "Melt" ($10.50), a one-third-pound burger, was served between thick-cut bread and grilled with American cheese, bacon, caramelized onions, homemade pickles and mustard sauce. The bread was toasted crunchy on the outside and did not fall apart mid meal -- the markers of a great patty melt.
The "Our Burger" ($9.25) was another one-third pound beef patty, with lettuce, tomato, American cheese, homemade pickles and a special (proprietary) Wahl house sauce. For a basic burger, it was fundamentally good.
An unusual and tasty offering was the Thanksgiving Day sandwich ($9.50) a fresh-ground turkey burger with stuffing, mayo, cranberry-orange sauce and roasted butternut squash. I was doubtful, but it worked.
Jenn's chicken sandwich ($9.50) came with seared chicken breast, both caramelized and crisped onions, lettuce and honey-garlic mayo. It was the least exciting offering. The sandwich would have been tastier had the chicken been fried.
The crispy haddock sandwich ($9.50), breaded with seasoned panko breadcrumbs, lettuce, tomato and a balsamic tartar sauce, was one of the best fish sandwiches around.
Sides, all $4, included Yukon Gold fries, sweet potato tots, tater tots and crispy onion rings. The thin onion rings were piled high and not greasy. The crispy tater tots were the best of the fried potatoes, and because they were denser than the fries, they stayed warmer longer.
Not made in-house was the plant-based Impossible Burger ($12.95), a 4-ounce patty with smoked cheddar, lettuce, caramelized onions, chili, spicy tomatoes and special house sauce.
Much has been written about the Impossible Burger, which is made from coconut oil, extracts of soy roots, wheat and potato proteins, soy proteins and yeasts. The resultant burger looks, feels, and tastes like a real burger. In fact, a vegan friend of mine doesn't like the Impossible Burger because, she said, it tastes like beef.
For beverages, Wahlburgers offers everything from frappes (New England's take on the milkshake) and floats to wine, beer and specialty cocktails from the full bar. Yes, there is a children's menu.
Despite the Hollywood pizzazz that accompanies the Wahlburgers and its owners, the food was high-quality and well-prepared. While the better burger wars heat up, Wahlburgers seems well positioned to meet the challengers.
Wahlburgers
185 University Ave., Palo Alto
650-382-1389
wahlburgersrestaurant.com/paloalto
Hours: Monday-Thursday, 11 a.m. to 11 p.m.; Friday-Saturday, 11 a.m. to midnight; Sunday, 11 a.m. to 10 p.m.
Reservations: no
Credit cards: yes
Parking: city lots
Alcohol: full bar
Happy hour: no
Corkage: n/a
Children: yes
Takeout: yes
Outdoor dining: no
Noise level: moderate
Bathroom cleanliness: very good
Comments
Greenmeadow
on Feb 15, 2018 at 6:41 pm
on Feb 15, 2018 at 6:41 pm
The food was very good, but the horrible service really soured the dining experience. Once seated, our table waited for 20 minutes, and not one person came over to even offer to take our drink order. One of our party went over to a manager and was told that it was a shift change. No excuse. The food came quickly, but nobody checked on us even once. We had to flag down someone for our check, too. If we decide to go again, it will definitely be for take-out.
Palo Verde
on Feb 17, 2018 at 2:04 pm
on Feb 17, 2018 at 2:04 pm
I won't be giving my dollars to Mark Wahlberg, a man who has committed heinous acts of racism and violence. His actions and words are well-documented.
Duveneck/St. Francis
on Feb 17, 2018 at 3:03 pm
on Feb 17, 2018 at 3:03 pm
I’m not interested in vapid Hollywood celebrities, nor their investments designed to hook the general public.
A great chef and a great restaurant is more worthy of patronage by Palo Altans.
Mountain View
on Feb 17, 2018 at 3:21 pm
on Feb 17, 2018 at 3:21 pm
I guess there's no basic reason why a restaurant chain financed by and named after a former, only moderately repentant immigrant-beater turned entertainment celebrity (per earlier comments on this site: Web Link ) couldn't make great burgers.
After all, some years back, Martin Yan, who'd been a fashionable TV chef and did have a long career in food, was asked at a reception what sort of menu would appear at a new restaurant chain named for him, and he answered with great good humor that he really had no idea, he'd just accepted an offer to pay for use of his name.
Still the stigma factor may affect some customers' appetites, regardless of the product. Wahlberg's felony conviction was for attacking Vietnamese immigrants, Web Link of whom one of the world's largest communities is here in Santa Clara County.
Palo Alto High School
on Feb 17, 2018 at 4:10 pm
on Feb 17, 2018 at 4:10 pm
@Lucy, who posted: "I won't be giving my dollars to Mark Wahlberg, a man who has committed heinous acts of racism and violence. His actions and words are well-documented."
There are racists and sexists everywhere, just some hide it better. You don't know all the CEOs and managers of every business. I think the Clintons are sexist and racist, they just hide it better.
another community
on Feb 17, 2018 at 4:31 pm
on Feb 17, 2018 at 4:31 pm
Jenny -- if the Clintons open a restaurant, it's your choice not to go there.
[Portion removed.]
As has been pointed out, there are LOTS of hamburger places in Palo Alto.
Palo Alto High School
on Feb 17, 2018 at 4:41 pm
on Feb 17, 2018 at 4:41 pm
[Portion removed.]
My favorite is Smashburgers at the SJC airport. Too bad it's behind the security screening. And no, they have no party affiliation that I know of, just the juiciest burgers with awesome buns.
University South
on Feb 18, 2018 at 12:35 am
on Feb 18, 2018 at 12:35 am
Who cares who owns what burger joint? Don't have a cow, man. Quality and service take precedence over politics as far as I am concerned.
And what about the Creamery? Their burgers are like the rest of their food - excellent.
another community
on Feb 18, 2018 at 11:49 am
on Feb 18, 2018 at 11:49 am
Donster -- it's not Mark Wahlberg's politics, it's his actions. He's a thug who went to prison because he tried to kill 5 people, on separate occasions, because he didn't like the color of their skin. On one occasion, he said he needs to apologize for his bad movies rather than his assaults.
Mountain View
on Feb 18, 2018 at 1:16 pm
on Feb 18, 2018 at 1:16 pm
Exactly, neighbor. I think Jenny, above, got distracted on a political soapbox -- I don't even have much argument with her politics -- but apparently she missed the public info in my 2016 comment linked above, on the blog post where this new business was first announced (a more direct link just to that comment: Web Link ).
Jenny wrote "There are plenty of bullies who regret their childhood behavior" -- but that's *precisely* what didn't happen here (my point since 2016)! Some bullies reform dramatically and turn to a life of good works. But the Wikipedia bio quotes Wahlberg expressing more interest in having gotten past his personal sense of guilt than in the well-being of his past victims. (Typical of Hollywood, by the way.)
University South
on Feb 18, 2018 at 1:56 pm
on Feb 18, 2018 at 1:56 pm
"Donster -- it's not Mark Wahlberg's politics, it's his actions. He's a thug who went to prison because he tried to kill 5 people, on separate occasions, because he didn't like the color of their skin. On one occasion, he said he needs to apologize for his bad movies rather than his assaults."
Donnie and Paul Wahlberg are also co-owners of Wahlburgers. To the best of my knowledge, they were not involved in any of the offences. So one reason not to eat there and two reasons to eat there.
another community
on Feb 18, 2018 at 6:05 pm
on Feb 18, 2018 at 6:05 pm
In addition to Mark's unprovoked violent attacks on black and Vietnamese people, brother Donnie Wahlberg set fire to a hotel for laughs. Note that 4 of the Wahlberg brothers and 1 sister ALL served prison sentences for violent crimes.
It seems that brother Paul, the chef, is not a thug however. But he may have may a bad business decision by trading on the family name. The restaurant chain is close to bankruptcy.....doubtful if they'll be open for a long time.
As I said, lots of other choices in Palo Alto.
Palo Alto High School
on Feb 19, 2018 at 12:33 am
on Feb 19, 2018 at 12:33 am
@Eater: Thank you for your polite response and informative posting. Another digression: How did you get the direct link to your actual posting? That's really neat.
Mountain View
on Feb 19, 2018 at 9:47 am
on Feb 19, 2018 at 9:47 am
Jenny: I happened to save the direct link after I posted the comment. Comments to the blog pages produce new individual links like that. You can see the URL in the address line of the browser you posted from, and save it if you choose to.
University South
on Feb 19, 2018 at 11:31 am
on Feb 19, 2018 at 11:31 am
"It seems that brother Paul, the chef, is not a thug however. But he may have may a bad business decision by trading on the family name. The restaurant chain is close to bankruptcy.....doubtful if they'll be open for a long time."
Some troubled and violent pasts, hopefully ways long since mended. But you are right. That corner location does seem to have a high turnover. The restaurants in Downtown are dropping like flies.
"As I said, lots of other choices in Palo Alto."
And probably best to avoid the burger joints altogether. Hamburgers are really unhealthy regardless of who owns the joint.
Palo Alto High School
on Feb 19, 2018 at 6:01 pm
on Feb 19, 2018 at 6:01 pm
@Eater: Thanks!