Community Notebook: Palo Alto library system's book-borrowing service suspended

Last day to request books through LINK+ service is today, Nov. 19

The Palo Alto library system will be transitioning to a new online services platform and will suspend its inter-library book-borrowing service, LINK+, on Friday, Nov. 20, until Feb. 1, 2016, to allow time for data cleanup and migration, according to an announcement.

The Sierra Services Platform, which will replace the current SirsiDynix's Horizon Integrated Library System, will integrate LINK+ checkouts and local library checkouts on one combined account.

The transition period will, at times, have an effect on various library services, according to the announcement. The new platform is scheduled to go live in early 2016.

The last day to request books from other library systems through LINK+ is today, Nov. 19. Patrons can continue to request books within the Palo Alto library system as usual. Books already requested via LINK+ will continue to be processed normally and books already checked out via LINK+ is due back by the normal due dates.

For urgent requests, library patrons can use the LINK+ service at neighboring libraries such as the Mountain View Public Library and the Sunnyvale Public Library, according to the announcement. There is no charge to get a borrower's card at these libraries.

For more information about LINK+ and the new Sierra Services Platform, visit

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2 people like this
Posted by LINK-
a resident of Community Center
on Nov 19, 2015 at 11:34 am

I have found LINK+ to be a very poor substitute for the old interlibrary loan. Is there any possibility of bringing that back?

Like this comment
Posted by Digitize-All-Books-Now!
a resident of Another Palo Alto neighborhood
on Nov 19, 2015 at 2:01 pm

Although it's hard to want to use p-books in today's world, Link+ is about as sophisticated a system as one might want. People can order their own books from the combined libraries of the member libraries around California on-line. The books appear within 3-5 days, and can be renewed once. For people doing research, this system is a god-send.

ILL (Interlibrary Loan) puts one at the mercy of disinterested library employees. There are automated systems for ordering ILL-available books, such as that used by the San Jose Public Library, however.

A disappointment with Link+ is that one can not have the books shipped directly to one's home. One must have to go to a library an deal with those employees in order to get the books.

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