After six years of being closed to the public on Fridays, the Palo Alto Police Department announced Wednesday that the department's front desk will reopen on Fridays from 8 a.m. to 4 p.m., starting Aug. 14.
"Our front desk personnel provide an array of services to the community and are the public face of the police department," said Technical Services Director Charles Cullen in a press release. "We're happy to be able to offer their services during all five days of the business week again."
The decision to reopen on Fridays is due o "improved staffing levels within the Records Division, as well as division personnel adjusting and staggering their work schedules," according to the announcement.
The Records Division staff has worked on Fridays for the past six years, but the public counter was closed, which allowed staff to catch up on administrative duties and the processing of paperwork from the work week, the announcement reads.
Staff that work at the front desk greet visitors and make referrals to appropriate police staff members, provide copies of incident reports, facilitate officers taking crime reports and handle traffic citation sign-offs, as well as perform behind-the-scene duties including processing police reports, citations and arrest warrants, entering information into local, state, and federal computer systems and producing a daily report log for the public and media.
For after-hours assistance or police service when the front desk is closed, call the police department's 24-hour dispatch center at 650-329-2413.