A power outage in the northern part of Palo Alto left nearly 500 residents without power Thursday morning.
The cause of the outage was a downed primary power line in the south Caltrain parking lot behind the Sheraton and Westin hotels, Utilities spokeswoman Catherine Elvert said.
"So far as our electric crews can tell, it looks like a connecter failed, causing the wire to come loose from our service pole," she said.
The primary wire was reported downed at 7:02 a.m. Crews "de-energized" the line for safety reasons at 7:13 a.m. Power was restored at 7:51 a.m. and crews are currently on scene making necessary repairs, Elvert said.
The area affected covered about 13 neighborhoods: Crescent Park, Downtown North, University South, Community Center, Duveneck/St. Francis, Leland Manor, Embarcadero Oaks, Old Palo Alto, Garland Drive, Midtown, Palo Verde, Adobe Meadow and Charleston Gardens.
The city's Utilities Outage Map shows the outage stretching from San Francisquito Creek and the Palo Alto Baylands to the Mountain View border and west to Middlefield Road in south Palo Alo and Alma Street in north Palo Alto.