News

Comcast outage leaves Palo Alto customers without services

 

Comcast customers in Palo Alto are without phone and internet service Friday, Jan. 2, due to an outage.

The outage was caused by a non-Comcast construction crew that was cutting into the asphalt with saws near the intersection of Sheridan and Park Boulevard in Palo Alto. The crew damaged a "clearly marked" fiber-optic line in several places, said Bryan Byrd, director of communications for Comcast California.

"It took extra time to repair because we had to dig into the ground and access the problem and re-splice in more than one place," Byrd said.

As of 10 p.m. Friday, almost all Palo Alto customers should see services start to come back up, he said.

Comcast users began flocking to Twitter to report outages early Friday afternoon.

Comments

Sorry, but further commenting on this topic has been closed.

He said – she said – who is lying? Justice Brett Kavanaugh or PA resident Christine Ford
By Diana Diamond | 54 comments | 1,709 views

Global Warming Diet
By Laura Stec | 6 comments | 1,263 views

Couples: "Taming Your Gremlin" by Richard Carson
By Chandrama Anderson | 0 comments | 1,119 views

Preparing for kindergarten
By Cheryl Bac | 0 comments | 618 views

 

Pre-registration ends today!

​On Friday, September 21, join us at the Palo Alto Baylands for a 5K walk, 5K run, 10K run, or—for the first time—half marathon! All proceeds benefit local nonprofits serving children and families.

Learn More