In the next two weeks, a random sample of 1,200 Palo Alto households will be asked to judge the quality and usefulness of city services.
The Palo Alto City Auditor's office will mail out Palo Alto's 2010 Citizen Survey, which officials expect will provide information on the performance of city services, assess trends in government efficiency and effectiveness and improve city accountability to the public, according to City Auditor Lynda Brouchoud.
The National Research Center will administer the survey, which is a derivation of a National Citizen Survey, in order to maintain consistency that can be used to measure trends and effectiveness across jurisdictions, she said.
The auditor's office will publish the survey results in the city's ninth annual "Service Efforts and Accomplishments (SEA) Report," scheduled for release in January 2011.
City officials are asking persons who receive the survey to complete it and send it in to help officials develop the most accurate picture of the state of city services on the public.
For six consecutive years, the Association of Government Accountants has awarded Palo Alto national awards for excellence in SEA-performance reporting.