The Counter on CAL Ave.- not worth it
Original post made by Gira on Dec 4, 2006
Our party of 8 seated were right away, but then had to ask 3 times for water and it took over 25 minutes to get enough water for all of us. They had no assigned server for our table, so you had to flag down a (different) server for everything.
We filled out our checklists with what type of burger, sauce, and toppings we wanted and all they had to do is walk the forms over to the cooks. However, 30+ minutes later the bugers began to arrive, but without the order form attached to the plate, so each delivery person looked at the burger and tried to describe the toppings and we had to guess which one was ours, 8 TIMES!!!
Finally, at least 2 burgers had the wrong toppings! I have no idea how they screwed it up when we used their pre-printed check lists.
Don't bother, unless you like to wait, play guessing games, and eat mystery items you didn't order.
on Dec 4, 2006 at 11:33 am
I have been there 3 times and had bad service every time. Our friends have had the same experience.
Why don't we try complaining directly to management rather than just spreading the word of the bad service?
The people we entertained there enjoyed the food so it would be a good place to go if they could get their act together.
on Dec 5, 2006 at 9:50 pm
Gira - My name is Peter and I am one of the owners of The Counter on Cal Ave. First of all I apologize for the poor service experience you had at our restaurant. Of course I never like to hear of poor service but when it does, I hope to learn and improve.
This is not an excuse for the service you got but perhaps an explanation as I do believe I remember your table. We sat you in an area that on that day was really assigned as self service (orders placed at the To Go and no servers at the table; This was because you had a large party and did not want to wait for a large table to open in the part of the dining room that was full service. (I apologize if I am mistaking you for another party) and I think we had the To Go cashier come take your order to make it convenient for your large party. So while we were trying to accomodate you and improve your experience by reducing your wait, we in fact did the opposite. At least we should have explained the ramifications better of seating you where we did.
I hope you give us another chance. We are far from perfect but I can assure you that most customers leave extremely happy.
on Dec 6, 2006 at 1:48 am
I've been to the Counter four times. All four times were a great experience. The wait staff is attentive, the burgers are great (and creative!), and everything tatstes great. Another cool thing about the Counter is the large screen TV's. It's neat to in, have a burger and a beer (or whatever) and watch a sports event. I'd go back in a minute, and recommend everyone try the Counter for a good time, and good food.