Town Square

Comcast Speed is Down all over Palo Alto

Original post made by alex on Mar 14, 2013

Comcast confirmed this to me. It may be intermittent, but now I don't think so. They called ME to replace two modems last week.

The tech came out not knowing anything about the modem replacement or anything else about the problem. I called their office and they didn't know anything.

I finally talked to a supervisor who confirmed a city wide problem not related to servers. So...


Posted by We need a choice, a resident of Old Palo Alto
on Mar 14, 2013 at 3:30 pm

Not only is the speed S-L-O-W, it intermittently goes down completely. This is just unacceptable for a high-tech center like Palo Alto!

ComCast needs some competition, and Palo Alto needs some choices.

Posted by choice, a resident of College Terrace
on Mar 14, 2013 at 6:11 pm

You do have a choice. AT&T and others offer high speed internet via your phone lines. Some new startups are offering high speed internet over the air (for reasonable prices).

Posted by alex, a resident of Midtown
on Mar 14, 2013 at 7:24 pm


Comcast (and ATT) need to be broken up. Together they have a monopoly, in effect.
I can't remember the last time we broke a company up since we broke ATT up. Reagan etc... did a job on this country.

Posted by Roberto, a resident of Midtown
on Mar 15, 2013 at 8:49 am is a good option for DSL. The speeds aren't as fast as cable, but the price is much cheaper than AT&T. They don't cap your speeds - you get whatever you can get at your location. In my location, sadly that's only about 2.5mbps, but at least I'm not paying for 3, 6 or more but only getting 2. Plus, the phone service is a great value. They're headquartered up in the Santa Rosa area.

I agree the lack of internet choices is frustrating. I was thinking of trying cable for the faster speeds, but hearing this makes me want to reconsider!

Posted by anonymous, a resident of Duveneck/St. Francis
on Mar 15, 2013 at 2:48 pm

Haven't had any problems here in Duveneck/St. Francis neighborhood.

Posted by Professorville Resident, a resident of Professorville
on Apr 19, 2013 at 10:02 pm

My Comcast speeds have been painfully slow, and packet loss has been high, despite packet loss in my internal network being practically zero.

It is incredibly annoying that even bum-standard webpages are slow to load.

There is clearly something wrong with Comcast's service.
I wonder if the City can do something about it-- this has to be violating whatever contract they signed to get the right-of-way in the city...

Posted by Emerson St Resident, a resident of Old Palo Alto
on Mar 28, 2014 at 1:57 pm

Yep. I have had the same problem for a few weeks now on Emerson St. Intermittent dropping - recovery sometimes taking up to 30 seconds. Completely unworkable. :(

Posted by Mr.Recycle, a resident of Duveneck/St. Francis
on Mar 28, 2014 at 7:18 pm

Call or write the city council and urge them to move forward with Google Fiber. If nothing else, the threat will put pressure on Comcast to get its act together..