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New scam at "Quality Lube" type oil changers...

Original post made by Rwolf01, Midtown, on Sep 22, 2009

I recently got a post card for a $25 oil change. When I went in the guy swore up and down that my car needed an $80 oil change "because it's a hybrid. They all take synthetic oil and special oil filters."

After I objected, he double checked his computer and the price dropped to something like $50 but he swore that's the best he could do.

To make a long story short, it's a load of fertilizer. The Wallmart 2 blocks from the shop carries the correct grade of non-synthetic oil for both my hybrids for $2/quart. They even have the correct OEM oil filter for $3.67.

The only grade of oil which they only had in a synthetic was 0W20 and even that was only $2/qt more.

This is called "bait and switch". It used to be illegal, but I guess nobody enforces those laws now.

Anyway, buyer beware. Ignore the advice at the oil change places. You have to read your owner's manual.

Comments (5)

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Posted by Sarah
a resident of Midtown
on Sep 22, 2009 at 2:58 pm

What is the address of Quality Lube? I have not heard of it. Thanks.

Like this comment
Posted by Rob
a resident of Woodside
on Sep 23, 2009 at 7:15 am

They're a business and not going to charge you exactly what Walmart charges for parts. That being said, most synthetic oil changes are about $75 or so. Yes, you can change your own oil for much less, but I don't see many people in Palo Alto doing this in their own driveway, LOL. That and they don't teach you how to use a screwdriver in the Walter Hays - Stanford education track.

Like this comment
Posted by bru
a resident of Crescent Park
on Sep 24, 2009 at 12:01 pm

bru is a registered user.

Get on Yelp, and Yelp ... I have complained about them before.

All of these oil places are a pain in the neck.

None of them have the videos to watch the workers as they used to.

None of them will post prices, so they can just say whatever they want when you drive up.

There ought to be some requirement for prices to be posted, not to mention they mostly hire the grungiest looking dirtbags on the planet. Apologies to the few who work in these places who do their best.

I have noticed that when there is a woman working in one of these place they do a better job. Is that a sexist comment? ;-)

Like this comment
Posted by Sarah
a resident of Midtown
on Sep 24, 2009 at 12:44 pm

I have had good luck at the 9-Minute oil change place on El Camino near Curtner. They do have their price list posted and the employees are always courteous and professional. Yelp gives them 5 stars: Web Link

Like this comment
Posted by bru
a resident of Crescent Park
on Sep 24, 2009 at 2:23 pm

Sarah ... you are right. When I was complaining about Quality Lube on Yelp I noticed that the 9-Minute had pretty stellar ratings. Maybe that will give them some competition.

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