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Weekly, you are slipping

Original post made by Resident, Another Palo Alto neighborhood, on Oct 30, 2008

It is now 10.30 am on a day when Caltrain service is suspended due to a 5.30 am accident. Not only have you failed in bringing us the news of the accident itself, but you have failed in warning those residents who need to know that there is no Caltrain service before they leave their homes. It is no good getting to the station only to realise that there is no service.

When the Daily was easier to use than it is now, they put breaking news on their front page. As yet, you have no mention of this on your front page.

In this technological age, it is imperative for you to stay abreast of these type of breaking stories that do affect Palo Altans daily lives in a timely fashion. Many people do check in with you over their breakfast coffee and if you don't deliver relevant information then you will lose readers.

Comments (3)

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Posted by Tyler Hanley
digital editor of Palo Alto Online
on Oct 30, 2008 at 3:03 pm

Tyler Hanley is a registered user.

Resident,

We posted the story of the collision at 8:56 a.m. this morning. The story also went out with our 10 a.m. Express. Here is a link to the story:

Web Link

We also updated the story at 10:41 a.m.


 +   Like this comment
Posted by Resident
a resident of Another Palo Alto neighborhood
on Oct 30, 2008 at 4:04 pm

Tyler

Thank you for checking in.

My point is that when I checked in at approximately 8.30 this morning I don't remember seeing any mention of this. I would have expected that something which could potentially affect the way many Palo Alto residents get to where they are going on a weekday morning would have warranted a "Breaking News" banner across the top of the screen. In the past year, these Breaking News banners have been used for arrests in important local crimes, or developments in the Childrens theatre scandal, none of which make an important difference in the lives of the majority of your readers. However, the news that Caltrain service is suspended is of major consequence to anyone planning to use the service and making this banner across all your pages just may have prevented someone from having to return home to get their car, or make other alternative plans before they left home.

Breaking News banners make a rather bold sign of importance to a mundane news story. But it could be used to give important information to those who depend on public transport on a daily or even ocassional basis.


 +   Like this comment
Posted by Tyler Hanley
digital editor of Palo Alto Online
on Oct 31, 2008 at 10:44 am

Tyler Hanley is a registered user.

Resident,

Your concerns about our Breaking News banner and e-bulletins are understood and appreciated. Although I do think Breaking News banners about local crime issues are important because they relate directly to public safety, I do think a Breaking News banner to notify commuters of Caltrain delays due to an accident would be helpful. Although we missed the opportunity to post such a banner yesterday, we have posted banners about Caltrain collisions and delays in the past (especially when they occur in Palo Alto).

Again, thank you for your note. We will do our best to make sure a Breaking News banner is the first thing you see the next time there is major Caltrain delay.


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