Comcast Speed is Down all over Palo Alto
Around Town, posted by alex, a resident of the Midtown neighborhood, on Mar 14, 2013 at 12:55 pm
Comcast confirmed this to me. It may be intermittent, but now I don't think so. They called ME to replace two modems last week.
The tech came out not knowing anything about the modem replacement or anything else about the problem. I called their office and they didn't know anything.
I finally talked to a supervisor who confirmed a city wide problem not related to servers. So...
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Posted by We need a choice, a resident of the Old Palo Alto neighborhood, on Mar 14, 2013 at 3:30 pm
Not only is the speed S-L-O-W, it intermittently goes down completely. This is just unacceptable for a high-tech center like Palo Alto!
ComCast needs some competition, and Palo Alto needs some choices.
Posted by choice, a resident of the College Terrace neighborhood, on Mar 14, 2013 at 6:11 pm
You do have a choice. AT&T and others offer high speed internet via your phone lines. Some new startups are offering high speed internet over the air (for reasonable prices).
Posted by alex, a resident of the Midtown neighborhood, on Mar 14, 2013 at 7:24 pm
Comcast (and ATT) need to be broken up. Together they have a monopoly, in effect.
I can't remember the last time we broke a company up since we broke ATT up. Reagan etc... did a job on this country.
Posted by Roberto, a resident of the Midtown neighborhood, on Mar 15, 2013 at 8:49 am
Sonic.net is a good option for DSL. The speeds aren't as fast as cable, but the price is much cheaper than AT&T. They don't cap your speeds - you get whatever you can get at your location. In my location, sadly that's only about 2.5mbps, but at least I'm not paying for 3, 6 or more but only getting 2. Plus, the phone service is a great value. They're headquartered up in the Santa Rosa area.
I agree the lack of internet choices is frustrating. I was thinking of trying cable for the faster speeds, but hearing this makes me want to reconsider!
Posted by anonymous, a resident of the Duveneck/St. Francis neighborhood, on Mar 15, 2013 at 2:48 pm
Haven't had any problems here in Duveneck/St. Francis neighborhood.
Posted by Professorville Resident, a resident of the Professorville neighborhood, on Apr 19, 2013 at 10:02 pm
My Comcast speeds have been painfully slow, and packet loss has been high, despite packet loss in my internal network being practically zero.
It is incredibly annoying that even bum-standard webpages are slow to load.
There is clearly something wrong with Comcast's service.
I wonder if the City can do something about it-- this has to be violating whatever contract they signed to get the right-of-way in the city...