Town Square

Post a New Topic

Caltrain is not user friendly

Original post made by Rider, Another Palo Alto neighborhood, on Oct 18, 2010

Caltrain is a very difficult service to use.

The signs at the stations give no information as to how long to wait for the next train, which stations the train stops at or if it is running on time.

The trains do not let you know which stations they stop at.

Caltrain has no way of informing the public of delays until you arrive at the station and even then it is only major delays that are announced.

The service appears to be designed for regular users who understand the service and there is very little help for new riders or those who want to do something different than their regular trip.

I could mention other problems with a service living in the last century inasfaras there is no technology invoked to help riders.

With cuts to service, I get the impression that Caltrain has given up serving the public and trying to win new riders. There is no advertising, no information and just threats of increased fares and less trains. If they want us to use Caltrain then they must make themselves user friendly.

Comments (4)

Like this comment
Posted by ex-train rider
a resident of College Terrace
on Oct 18, 2010 at 8:41 am

Yes, CalTrain is not at all easy to understand. This is one of many reasons that ridership is nowhere near what it could be. So much potential, wasted... :-(

Like this comment
Posted by chris
a resident of University South
on Oct 18, 2010 at 4:52 pm

Could this have something to do with the fact that it has no dedicated source of funding?

Like this comment
Posted by funding
a resident of Greater Miranda
on Oct 18, 2010 at 7:49 pm

"it has no dedicated source of funding"


Like this comment
Posted by Rider
a resident of Another Palo Alto neighborhood
on Oct 19, 2010 at 7:08 am

More riders = more funding

Advertising, off peak fares, event slogons, family fares, holiday deals, could bring in more riders. Investing in getting new passengers would pay off.

Don't miss out on the discussion!
Sign up to be notified of new comments on this topic.


Post a comment

Posting an item on Town Square is simple and requires no registration. Just complete this form and hit "submit" and your topic will appear online. Please be respectful and truthful in your postings so Town Square will continue to be a thoughtful gathering place for sharing community information and opinion. All postings are subject to our TERMS OF USE, and may be deleted if deemed inappropriate by our staff.

We prefer that you use your real name, but you may use any "member" name you wish.

Name: *

Select your neighborhood or school community: * Not sure?

Comment: *

Verification code: *
Enter the verification code exactly as shown, using capital and lowercase letters, in the multi-colored box.

*Required Fields

Help! I’m Covered in Bugs
By Laura Stec | 2 comments | 1,627 views

Calave wine bar opens in Palo Alto
By Elena Kadvany | 5 comments | 1,512 views

Constitution Guarantees Nationwide Right to Same-Sex Marriage
By Chandrama Anderson | 26 comments | 1,333 views

SENIOR FOCUS: It's Never Too Late...To Ask for Help from Your Kids
By Max Greenberg | 3 comments | 1,166 views

Family Outing - Inside Out
By Cheryl Bac | 1 comment | 224 views