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Caltrain is not user friendly

Original post made by Rider on Oct 18, 2010

Caltrain is a very difficult service to use.

The signs at the stations give no information as to how long to wait for the next train, which stations the train stops at or if it is running on time.

The trains do not let you know which stations they stop at.

Caltrain has no way of informing the public of delays until you arrive at the station and even then it is only major delays that are announced.

The service appears to be designed for regular users who understand the service and there is very little help for new riders or those who want to do something different than their regular trip.

I could mention other problems with a service living in the last century inasfaras there is no technology invoked to help riders.

With cuts to service, I get the impression that Caltrain has given up serving the public and trying to win new riders. There is no advertising, no information and just threats of increased fares and less trains. If they want us to use Caltrain then they must make themselves user friendly.

Comments (4)

Posted by ex-train rider, a resident of College Terrace
on Oct 18, 2010 at 8:41 am

Yes, CalTrain is not at all easy to understand. This is one of many reasons that ridership is nowhere near what it could be. So much potential, wasted... :-(


Posted by chris, a resident of University South
on Oct 18, 2010 at 4:52 pm

Could this have something to do with the fact that it has no dedicated source of funding?


Posted by funding, a resident of Greater Miranda
on Oct 18, 2010 at 7:49 pm

"it has no dedicated source of funding"

Passengers?


Posted by Rider, a resident of Another Palo Alto neighborhood
on Oct 19, 2010 at 7:08 am

More riders = more funding

Advertising, off peak fares, event slogons, family fares, holiday deals, could bring in more riders. Investing in getting new passengers would pay off.


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