Caltrain is not user friendly
Original post made by Rider, Another Palo Alto neighborhood, on Oct 18, 2010
The signs at the stations give no information as to how long to wait for the next train, which stations the train stops at or if it is running on time.
The trains do not let you know which stations they stop at.
Caltrain has no way of informing the public of delays until you arrive at the station and even then it is only major delays that are announced.
The service appears to be designed for regular users who understand the service and there is very little help for new riders or those who want to do something different than their regular trip.
I could mention other problems with a service living in the last century inasfaras there is no technology invoked to help riders.
With cuts to service, I get the impression that Caltrain has given up serving the public and trying to win new riders. There is no advertising, no information and just threats of increased fares and less trains. If they want us to use Caltrain then they must make themselves user friendly.
Palo Alto and Bay Area Election Facts and Thoughts on the Implications
By Steve Levy | 13 comments | 1,227 views