Posted by anonymous, a resident of the Duveneck/St. Francis neighborhood, on Jan 26, 2009 at 12:55 pm
You write favorite "small business," then write "restaurant." I am not sure which is your focus.
In either case, I give positive feedback by patronizing the business again and again. I have given a huge amount of business to a particular dry cleaner over the years, for example.
If I have a terrible experience, like I have had at some PA restaurants, then the negative feedback is that I never return there.
Posted by anonymous, a resident of the Duveneck/St. Francis neighborhood, on Jan 26, 2009 at 12:57 pm
To elaborate, in my experience complaining at restaurants doesn't really resolve terrible service, so I take my business elsewhere. I certainly have received far superior service in other metropolitan areas in the U.S.
Posted by Restauranteur, a resident of the University South neighborhood, on May 30, 2009 at 7:43 am
not sure what the original question and post was as it seems it might have been self-serving, and now dated, but... the best way to give feedback is to actually do it in person to the manager or owner. Some of us will go out of our way to make our business successful and will listen and either politely tell you that you have no idea what you're talking about, or make changes. In my restaurant we remove the food item from the tab if the customer complains (note: it makes us less willing to do that, if there's only a bit of food left and you said nothing the whole time!) Bottom line, open and honest communication.
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