Posted by wendy, a resident of the Downtown North neighborhood, on Aug 11, 2006 at 6:10 pm
I am all for fine pastries but $2.50-3.00 for a donut come on. This is a new business for PA. I do realize that they have other stores but because you are new, how about some free samples people. I decided to buy some donuts and take them to a co workers for breakfast on day, $24.00 for 8 donuts. Since when is flour and sugar so expensive? maybe I'm in the wrong line or work, or maybe a big huge sucker. Krispie Cream rocks! sorry, I don't see any value to spending more for this place, the customer service sucks and the pastries are soooooo average. What a rip!!!
So not worth the money! I am an avid traveler and dining connoisseur. I will spend a good dollar for something I feel is quality in addition premium service and this is a waste of time and money. I'm sure they will do ok, Palo Alto has enough tourists with a sweet tooth to keep the rent paid. I won't be back.
Posted by Sweet Tooth, a resident of the Old Palo Alto neighborhood, on Aug 15, 2006 at 8:31 am
Way too expensive and not worth the money. You're right, sugar and flour is not that expensive. I realize downtown rents are high, but don't insult us with your expensive, not so worthy pastries. Take this back to Japan or Europe it just does not taste good! Costco cakes and pastries taste better than this!
Also, agree, their customer service is non exsistent. How about a sample before we pay those ridiculous prices. They are probably afraid that if they give samples customer will discover their stuff is tasteless!
Posted by palygirl, a resident of the Downtown North neighborhood, on Aug 20, 2006 at 6:46 pm
I LOVE this place!!! When I went in, they were so friendly. The desserts are on the high end price wise, but worth it! I highly recommend trying their cream puffs - they are to die for. I was really suprised to see other people didn't like it - people should definitely go down and try it out for themselves.
Posted by Ronbo, a resident of the Midtown neighborhood, on Aug 22, 2006 at 8:11 pm
For the best hot chocolate try Coupa on Emerson just off University downtown. It's smooth, rich, hot and not too sweet; so I add sugar. But, it's expensive ($3.78 for a medium). Ask for regular unless you like your chocolate pepper spicy.
Posted by c, a resident of the Crescent Park neighborhood, on Sep 3, 2006 at 9:33 pm
Satura Cakes is definitely not for everyone. If you're looking for rich and sweet, you'll have better luck with the American style cakes at Prolific Oven. Satura is more of a light and fresh aesthetic with a lot more subtlety. Prlific also makes nice French-recipe cakes that fall between the American and Japanese cakes in terms of richness and sweetness. I love both bakeries, and if I'm looking for chocolate fudge cake, the more delicate green tea and fruit flavors just aren't going to do the trick.
I agree with Ronbo about Coupa's hot chocolate. They also have awesome chai.
Marcello, if you really hated the not-so-hot chocolate, maybe you could (politely) ask for a refund. I've found the Satura staff to be very gracious and accommodating.
Posted by Claire, a resident of the South of Midtown neighborhood, on Sep 10, 2006 at 4:32 pm
Today was my first visit to Satura Cakes. They offered me a delicious sample--chocolate banana cake. The mini chocolate croissant was fantastic. The doughnut was exactly the same as the inexpensive ones on the Ming's dim sum carts--yum. The cream puff was hockey-puck hard with an okay filling.
Posted by Sara, a resident of Another Palo Alto neighborhood, on Mar 8, 2007 at 2:48 pm
A friend from Japan brought the most delicious crispy pastry rolls filled with a cream (either strawberry or banana-chocolate)from Satura. They were so good that I still lick my chops a whole 2 days after having had the first one. I would definitely buy there when I need pastries next time.-YUM!!
Posted by picky, a resident of another community, on Aug 10, 2007 at 2:32 pm
When I went to Los Altos' one the first time, I had a nice service. So I went there again last week. None of workers I saw before was there. Only 2 guys were working, one of them who had angry, irritated and big attitude let us wait soooo long, but he said nothing. He was just looking at our face without smile, and didn't look like treating us as customers. Coffee smelt dirty and disgusting, so we asked another worker to smell and he gave us back money. A woman who looked like a manager was next to him. However, she didn't apologize to us. It takes almost 30 minutes from our home by car. I just found another location in Palo Alto. Thank you God!