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Original post made
on Jun 27, 2013
Please, everyone, let's be classy enough not to request mug shots.
What's not classy about getting their mug shots? That way if they're lurking around my house, I get to have a clue.
Why doesn't Nordstrom require a receipt for returns? - weird.
Good work to everyone responsible for catching these criminals.
Dwayne has been in the press before; see the Pleasanton Weekly story here:
Thank you, PAPD and Nordy's Loss Prevention for taking these two off the streets! We have had our identities stolen twice since 1999. It is a painstaking and miserable process filled with lots of red tape to fix such a theft.
That said, I hope Nordy's starts requiring receipts for refunds, like most other stores do.
Although technically Nordstrom does not require receipts for returns, they keep electronic records of purchases. As a result, whether I have the actual paper receipt or not, Nordstrom always has a record of my purchases. In addition, customers can choose to have their receipts emailed which means you never have to deal with paper receipts. This saves trees, plus it's convenient in case I would ever lose a receipt. I know both Nord and I have a record of it electronically.
Nordstrom also records info on "frequent returners" who don't use receipts, or whose receipts are suspicious. Often loss prevention staff will keep an eye on the frequent returners. In other words, a receipt my not be necessary, but Nordstrom isn't naive about theft. They balance superior customer service & the $$ that brings in w/what they lose to scurrilous, dishonest folks.
Nordstrom's lax return policy encourages crooks to steel. They may consider the policy as a customer satisfaction tool. But Nordstrom and similar retailers create problem for consumers like us who have experienced ID theft.
Really, darlings! Receipts are so déclassé.
It's our prison's lax return policy that encourages thieves to steal.
While Nordstrom's does have electronic receipts to use in returns, it could do the truly gauche thing and request a photo I.D. as a back-up.
Actually @stanfurd, by not requiring ID, Nordys is actually reducing the need for identity theft.
I don't understand how frequent returns is considerd theft?
Can someone explain?
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