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Recent experience with Palo Alto paramedics

Original post made by Dan Logan on May 16, 2014

I'm a wheelchair user and frequent participant in Stanford's Continuing Studies Program.

Last fall when leaving a classroom on the second floor of Lane History Corner at about 9 PM, I discovered that the building's only elevator was out of service. Several inquiries to evening maintenance staff confirmed that the elevator could not be restarted that night.

One of my classmates called 911 and within ten minutes a three-member team of Palo Alto paramedics appeared. They, too, inspected the elevator equipment. After concluding that it was not going to be quickly restarted, the three men picked me up in my chair and carefully carried me down the large staircase to the main floor.

The time from their arrival to completion of the task was less than ten minutes. They acknowledged my thanks and were on their way. No forms to sign, no charge.

This was a valuable service that was neither fire suppression nor medical care. It could have happened in any building with an inoperable elevator. There is a need for recovery of the cost of such services.

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