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Duveneck residents: pls confirm your Comcast was out - thx

Original post made by Duveneck homeowner, Duveneck/St. Francis, on Mar 30, 2014

Dear fellow Duveneck residents:
I was told a story by Comcast that I would like to confirm. Many of us pay very high prices for this service in PA and I am indeed interested to confirm when I am told an odd story. Please respond if this applies to you.
We have Comcast for cable and high speed internet. It has been working fine...that is, until a guy came yesterday to climb our phone pole. He did not indicate any major issue or problem. A bit later, our Comcast services went out and no explanation was given. We did not immed. inquire, assuming this was just part of their brief work.
Anyway, no service for rest of Sat and into Sunday.
Several Comcast trucks around and several workers around.
A few guys worked intermittently late. A member of our family was told it would be "two minutes" to fix it. Claimed someone (gesture) down that way down our street had a "problem."
Anyway, today - Sunday - it has all still been out and workers working a bit around here.
I was told this a few minutes ago: that Heather Lane would need to be out in order to prevent 900 customers in Duveneck from repeatedly going out. So - my question is: you 900 customers out there, WAS your internet and/or cable indeed out recently??
However, WE didn't have a problem and I would just like to corroborate this dramatic story from Comcast that "Heather Lane" was causing major Comcast service outages. In order to keep the 900 other customers going along ok, we needed to be shut off.
Also, a temporary cable was just strung to provide one day's service. Not made immediately clear. Tomorrow another construction crew will need to come out sometime to put in yet another line. That is acceptable, we were not told until about 2 minutes ago and now our net and cable services are back up temporarily (mid-day Sun.)
I recall highspeed cable for the net was strung through here just a few years ago, so that can't be too old. Some of us also know our cable "drops" are quite new, too.
We did not have any problem ourselves but we were shut off. This makes it hard for me to believe that "our" phone pole/equipment was to blame.
What I learned: from now on, any service person who comes to my front door (or not) will supply a name and badge #. I did write down a couple of truck numbers.

Comments (2)

 +   Like this comment
Posted by Groovy Duvy
a resident of Duveneck/St. Francis
on Mar 30, 2014 at 3:29 pm

We've been down intermittently since yesterday, including phone service. It seems to happen every time it rains. Comcast is terrible. We are up now, but at a very very slow speed.


 +   Like this comment
Posted by My Dog Has Better Internet
a resident of Duveneck/St. Francis
on Mar 30, 2014 at 6:31 pm

Down last night, sloooow all day, 25% packet loss. Makes me sad...


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