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Original post made
on Dec 23, 2011
It's hard to believe that Sartor was better qualified that every one of the fifty other candidates. However, given the mess that the P/W situation is in Palo Alto, he no doubt knows where all of the bodies are buried, and can be depended upon not to "make waves" about the situation. Also, it would take more than a year for any new candidate to come up to speed, given how byzantine the records systems at City Hall seem to be (meaning so little having been digitized and available for public review).
What is so difficult to understand is how Palo Altans have allowed their infrastructure to deteriorate, without having a better sense of "ownership". Sadly, the City Council is not charged with any powers of "administration", finding itself only in a "policy making" role. The Council has not even mandated that the City Manager actually determine the extent of the assets base owned by the City, so the Council does not even know how much "stuff" the City owns, or what the yearly maintenance costs on this "stuff" should be, to keep it in tip-top shape.
In this day and age, there is no reason that an "enlightened" Director of a City government's Public Works would not have put all of the City assets in his domain on a data base, which would include the serviceability of the item, the likely end-of-life of the item, and the cost-to-replace the item at its end-of-life. With such information at his disposal, the idea of having "Blue Ribbon Commissions" of politically-connected individuals would be unnecessarysince the P/W Director could produce the current, and future, state of the City's infrastructure with a "mouse click".
Unfortunately, with the "good ole boy" form of government we have here in Palo Alto, it's unlikely that we will see a state-of-the-art infrastructure management system for decades. At the moment, the use of IT by the P/W crew is dubious. They do have a significant investment in a GIS system, but how useable this system is to the complete P/W and public safety needs of the City is an open question.
The City Auditor did look at the condition of the streets a few years ago. However, the City Auditor did not understand street maintenance very much, and she had no idea how computer databases could be used to better coordinate "street cuts". The City Auditor did point out (if memory serves), that the Palo Alto P/W Department was not using the latest software for managing street conditions, so that the status of the streets could not readily be compared to those reported by most of the City's in the Bay Area, that were using the newest software. The P/W people have historically shown little/no interest in creating a database of street images, so that people could submit digital pictures of bad street, sidewalks, and help the P/W people know what the real condition of the streets might be. And with the advent of self-driving cars, the P/W Director should be considering the use of self-driving cars that take pictures of the streets, so that the knowledge of the streets could be fully known at any time, without having to spend valuable "people time" surveying.
It's unlikely that Mike Sartor will be innovating any of these ideas. He's been too comfortable (from all appearances) in being a "team player", rather than serving the greater public good by "shaking things up".
However, whether the best candidate (or not) for the job .. anyone will be a welcome relief from the previous P/W Director.
Business-as-usual...Your points about using modern technology are well taken. Visit Mike or send him short, one suggestion-at-a-time series of e-mails on how he could make his job easier and earn praise from Mr. Keene as well as the long suffering residents.
Long screeds like that above will dilute the impact of what you are trying to accomplish. Think of trying to organize all the ideas you gave into a manageable series of tasks with some sort of priority. Offer help; don't just complain and anticipate the worst.
That takes care of the long run. Do you have any constructive suggestions for the short run?
Meet the new boss....
Same as the old boss....
>Sit with Mike and make suggestions ..
It is not likely that this would produce anything meaning for either of us. Having done that in the past with other Director level employees, there is little evidence that people at City Hall listen to residents--unless they see some potential for a "political alliance" that will benefit the employee, or the city department. City employees in this situation are inclined to be polite, listen, and then ignore the input. Certainly the impact of the City Auditor on P/W during the streets audit was difficult to measure. Sowhat could a resident have to say that anyone at City Hall would listen to?
Moreover, Sartor's past history of not responding to public information requests makes it even more unlikely that such a meeting would take place, or result in his taking a new path as the P/W Director based on a suggestions of cost control and increase transparency in the P/W Department.
Newton's First Law about "a body in motion .." applies here. Most organizational changes occur "from the top down", not from the "bottom up". In the private sector, sweeping changes are often driven by downturns in financial affairs of companies that have not been making incremental changes to organizational structures, or integrating new technology into their manufacturing processes.. We see companies going out-of-business, merging, or moving to lower labor cost locations as a result of their failure to "manage" themselves effectively.. In the public sector, change doesn't come all that quickly, because governments don't go out-of-business--they just raise taxes to accommodate the never-ending rise in labor costs and errors in management.
If the City Manager had selected someone from "the outside", the City Manager would have been sending a strong message to all of Palo Alto that he expected some "changes", and bringing in "new blood" would have been the necessary organizational change that would hopefully caused the "body in motion" to start down another path. Of course, such a change would require a "vision", and a "plan". All of this is what Directors are supposed to be doing. Unfortunately, Palo Alto's City Government has not been producing this sort of documentation on a yearly basis, so it is a now a big job to make such changes.
Sartor's selection as P/W Director sends the messageno significant change for the next five to ten years in this department.
> short term suggestions
Well .. Sartor could:
1) Promise to obey all public records access laws.
2) Promise to answer all requests for information as soon as possible.
3) Promise to create an effective set of web-pages concerning all of the projects under the control of P/W.
4) Seek a supplemental budget increase to fund the necessary work to determine what is actually needed in terms of a well-designed information infrastructure for the P/W Department.
5) Promise to work with the new IT Director to interface to the City's information infrastructure.
6) Request the new City Auditor to audit the P/W Department.
7) Explain clearly, and fully, why there are such significant cost overruns at the new library. The issue here is process, more than money. If the P/W Department can not get this project right, what about all future projects? Will we constantly be bombarded with poor design/cost estimation, cost overruns, and subsequent litigation? Who is responsible for the failure to estimate the costs properly? Sartor needs to be open and honest with the public on this matter.
Congratulations Mike. While this department has had its celebrated low points, the department also has numerous high points. I am looking forward to your putting your mark on Palo Alto the department. The tough times can lead to the smartest plans. Good luck.
Low points? The Public Works Department has the reputation of being the most mismanaged in the city. How about the 4 Million $$$ extra for the Mitchell Park library. Public Works knew about it and should have caught the mistakes long ago. It has been underplayed and kept low. Four Million Dollars, wow.
I guess Mr. Wenzlau is counting on Mr. Sartor to build his recycling factory. Never too early to start greasing the wheels. It's good for business.
Let's not forget the Homer Tunnel.
From Web Link
When the City Council gave its initial approval in 1998, it was estimated to be only $2.3 million -- a price tag that ultimately ballooned to $5.4 million.
Former Mayor Gary Fazzino called the tunnel a "white elephant" -- both expensive and worthless.
"It so often happens that council members and city staff hear the siren song of matching dollars and private support for projects and, because of that fact, move otherwise unimportant or unnecessary projects to the top of the list," Fazzino said.
The engineer in charge of the project called the tunnel "a total success." NOTE: This is the same engineer now responsible for the proposed 101 bike bridge.
Well said Pat and Gary Fazzino. How can we have elected so many short sighted Council Members in the past? Maybe this time we have at least five who can take a longer view.
"Business...." You have assumed the worst and given up without trying to discuss ideas with Sartor - he may not be like a previous director. Don't overwhelm him with 50 ideas. Try a few and see what happens. What do you have to lose?
Congratulations and good luck to Mike!
Mike did a fine job in managing the Homer Tunnel construction. While the location itself was not chosen by City staff, Mike and other staff created an attractive, well-designed, well-lit and safe facility.
Ancient polemics aside, the Homer Tunnel in fact is well used as a connection between downtown and PAMF, Paly, Town & County, and Caltrain. As a Palo Alto resident who regularly uses the Homer Tunnel, I'm glad it and the parallel pedestrian and bicycle path west of Alma and Caltrain that it connects to are there. Always better to light a candle than to uselessly curse the darkness. Good job, Palo Alto Public Works, for lighting a candle with the Homer Tunnel project!
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