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City tackles hardest survey results first

Original post made on Feb 1, 2010

Focusing on Palo Alto's weaknesses rather than its strengths, the City Council Monday night wrestled with how it could improve services and programs rather than bask in the city's overall successes.

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Posted by from the under-served part of town
a resident of Palo Verde
on Feb 1, 2010 at 9:12 am

"Councilman Yiaway Yeh said the results point to a need for greater community outreach.

The further you get from City Hall, the less satisfied you get with city services and programs. It is striking," Yeh said, pointing out the trend exists in almost all areas except one.

Interesting analysis - when in fact, the further away you get from City Hall, the fewer services exist! Possibly this accounts for the corresponding decrease in satisfaction. Look at parks, community centers, public swimming pools,libraries, Children's Theater, museums, performing arts centers, and major shopping areas on both sides of Oregon. A visible disparity emerges.

This is not a perception that can be fixed with outreach, unless the outreach is "Look, there are many sevices in town you don't know about. They are on the other side of town, but you are welcome to use them. Or go to Mountain View instead."

I invite the council members to actually visit the other side of town. Holding your meetings here won't make us feel better, but maybe you will see the disparity and understand the disparity in the survey results.

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