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Allison BMW - A Nightmare Service Organization

Original post made by Ginny on Apr 1, 2008

I have never posted a bad review before, but I need to warn others about the dishonest, irresponsible and just plain rude service I have received there. Though I have never been happy with the service there, the latest run-in has left me stunned.

WIthout going into all the gory details of the problems with my car (which have been many), here are the highlights of their service:
- the service manager [portion removed by Palo Alto Online staff] lied to me to keep me from bringing my car back in for a recurring problem, he told me it was normal for the warning light to keep coming on, all that I needed to do was to add water to the coolant and the light would go off (it is not normal for any warning light to come on repeatedly, especially days after they supposedly fixed the problem)
- when I did bring my car in to get the same problem fixed for the 5th or 6th time, the service manager refused to return my calls, when he finally did, he hung up on me because I was unhappy at how I was being treated (and they kept my car for 8 days without even starting to fix it)
- when I called to speak to the general manager, I believe the service manager impersonated him so I wouldn't reach him, I don't know this for a fact, but they used exactly the same language when hanging up on me again ("We are done. Click.")

You have other options for servicing your BMW. Please do not go to Allison BMW.

Comments (11)

Posted by Danny, a resident of Crescent Park
on Apr 1, 2008 at 9:25 pm

No offense, but there are bigger problems in the world than stressing over the place that fixes your BMW. Here's a thought: Don't drive your car so much. I'm of the mind that anyone who can afford to own a BMW could probably afford a few days on the train and a little perspective. I'd guess that children in Zimbabwe, students in Tibet and soldiers in Iraq would all think your BMW problems are an April Fool's Day prank.

But if it makes you feel any better, my '86 Pinto has a rotten muffler. :-)

Posted by Seriously, a resident of another community
on Apr 1, 2008 at 10:49 pm

I agree with Danny.

Bigger fish to fry than to feel sorry for yourself because your BMW service was poor.

Posted by snake oil, a resident of another community
on Apr 2, 2008 at 12:19 am

And my '76 Vegas is still leaking 2 pints of oil a day.

(To Ginny: if it makes you feel any better, the Allison sales staff are no better. They're about as sleazy as car salesmen come. It took my husband a good few years before he could drive past their lot without flipping them, an action totally out of character for him.)

Posted by Tim, a resident of Crescent Park
on Apr 2, 2008 at 7:44 am

Hey, they have to pay for their big new building somehow. I don't think that the Allison family still owns the dealership. Does anyone know who owns it?
I know when the Allison's had the dealership in Sunnyvale, they took very good care of their customers.
I have heard many horror stories about this dealership.

Posted by No more carbon dioxide emissions, a resident of Another Palo Alto neighborhood
on Apr 2, 2008 at 8:03 am

Give up that gas guzzling BMW and get a Prius.

Posted by Walter_E_Wallis, a resident of Midtown
on Apr 2, 2008 at 10:40 am

Amazing how other people's troubles are always trivial.

Posted by Resident, a resident of Another Palo Alto neighborhood
on Apr 2, 2008 at 11:03 am

Amazing how negative some can be at what should be a helpful bit of advice. If the dealership in question were perhaps a Prius dealership, would the comments be the same.

A negative review of a business is a negative view of a business, not a lifestyle, folks.

Posted by MidtownMom, a resident of Midtown
on Apr 2, 2008 at 1:14 pm

What does the owning of a luxury car have to do with a bad service by a car shop? A BMW is not uncommon in Palo Alto ( no, I cannot afford to own one ! ). Ginny is posting her feedback on the car shop, probably in an attempt to make the other BMW owners aware of the potential problems with the car shop !

Get a life folks - instead of slamming the poster with totally irrelevant comments to the issue, take a deep breath and just let it go. There are far more things to worry about in this world !

Posted by Walter_E_Wallis, a resident of Midtown
on Apr 2, 2008 at 1:20 pm

[Post removed by Palo Alto Online staff.]

Posted by Jim, a resident of Green Acres
on Apr 2, 2008 at 6:50 pm

"give up that gas guzzling BMW and get a Prius" I'm sooo tired of people pushing "Go Green"!!

I will drive what I want, where I want!

I drive a Honda my the way. But if someone wants to drive a big gas guzzling SUV. It is their choice!!!

Posted by Resident, a resident of Crescent Park
on Apr 3, 2008 at 8:54 pm

Ginny - Disregard most of the posts on this thread. Jealousy breads contempt.

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