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Palo Alto Online Survey

Original post made by Peter on May 26, 2007

As with most surveys of this type, especially ones that require me to fill them out before I can enter the site or to leave a cookie on my computer, I insert meaningless information every time. I understand the desire of the site's management to collect information to use to make choices about the worth of their business model but the method irritates me, and I don't like to have my movements on the site tracked.

Comments (3)

Posted by eric, a resident of Mountain View
on May 27, 2007 at 10:50 am

well, THAT'LL show em! The nerve of them- asking for some customer information to improve the site they provide you for FREE!


Posted by joyce, a resident of Crescent Park
on May 28, 2007 at 4:34 am

I didn't see that survey, but I am not thrilled when some random site requires that I "register" before getting access, and asks for a lot of personal information, like my household income, so I also make stuff up.

Esp. a tv site survey, where you know they think anyone over 40 doesn't count, so I automatically become 30 with a very good income on those sites.


Posted by JFP, a resident of Midtown
on May 28, 2007 at 8:52 am

I am not a big fan of surveys either, and this one was worse, because it is very badly implemented. First, if your browser was not set to accept cookies, you got a blank page. The page should at least tell the user that you have to set your browser to accept cookies. I was able to figure it out, because I work for a web company, other people might not have been so lucky. Secondly, after completing the survey I was redirected to an error page. That's not a good user experience.

The biggest mistake, though, is in making the survey mandatory. All that does is ensure that you gather a lot of garbage data. In the end, voluntary surveys provide better data.


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