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Frequently
asked questions about Palo Alto Online Photo Gallery
- I
need help, how do I get it?
- If your question is about the content of the image, the best
idea is to e-mail
us. If your question is about the printing process or delivery,
contact our affiliate Pictopia.
You may also follow this link to read Pictopia's
frequently asked questions.
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- The
photo I want isn't here. How do I request it?
- At this time, we are posting all of the photos we have availlable
for purchase. More images will be posted as they become available.
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- When
are photos added to this website?
- During this trial, the photos were posted on Monday morning
after the weekend game.
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- What
is available?
- At this time, we are posting all of the photos we have availlable
for purchase. More images will be posted as they become available.
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- How
fast can I get my print?
- Once you have placed your online order via Pictopia, allow five
working days, plus shipping.
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- What
do the final prints look like?
- Prints from Pictopia are made on either machine or archival
photographic paper, which makes them sharper and more realistic
than inkjet prints. Archival paper makes them last much longer
than inkjet prints, even when displayed in sunlight. The printer
used by Pictopia uses matte-finish photographic paper on huge
rolls, meaning that large sizes are available. It also means that
all photographs larger than 11x14 are rolled, and shipped in mailing
tubes. Prints DO NOT necessarily fit the full sheet of paper at
the size you request, since they are reproduced as the full-frame
image that the photographer recorded. This means that if you order
an 8x10 image, the image are will usually be 6.5 inches by 10
inches. This photograph would fill the paper edge-to-edge on the
10-inch side, with two margins of 3/4 inch of white along the
8-inch side.
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- What
is the difference between standard and archival prints?
- Archival prints are true photographic prints
made on Fuji Crystal Archive® paper. As silver halide photographs,
these images yield an extraordinary color range as well as sharp
detail in a predictable, repeatable, digitally controlled process.
Our state-of-the art digital enlarger exposes 180 million pixels
onto the paper when making a 40" x 50" print. By comparison,
digital cameras capture up to 1 to 6 million pixels.
The digitized image is transferred to the paper via lasers in
the LightJet printer, a color enlarger that uses extremely precise
controls to 'paint' the image onto photographic paper, resulting
in the highest quality conventional photographic print.
These continuous tone photographs, made without dots, either ink
jet or lithographic, render details and subtle graduations smoothly
and naturally. The colors are extraordinarily deep and rich with
a full range of detail that is sharp and clear, seen even in a
large print under close inspection.
Our LightJet prints are rated at up to 60 to 70 years of display
life under standard, fully illuminated gallery light conditions.
This color durability is more than double that of dye transfer
and Ilfochrome® prints, which previously set the stability
standards for color photographic prints.
Standard prints are a consumer grade of prints,
comparable to those that come from the very best of the consumer-grade
services at places such as Costco, Walgreen's, PhotoTime, or Long's
Drug stores. These are beautiful prints, but are not specified
to have the same longevity, stability or range of color reproduction
as the Archival Prints.
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- What
is the print finish?
- Prints are shipped with a matte finish.
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- How
are the prints shipped?
- 8x10 and 11x14 prints are shipped flat. All larger prints are
rolled, and shipped in mailing tubes.
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- What
are the dimensions and prices of prints?
-
| 5x7 |
$8 |
$12 |
| 8x10 |
$12 |
$20 |
| 11x14 |
n/a |
$30 |
| 16x20 |
n/a |
$50 |
Five standard
sizes are offered at the following prices. Prices do not include
shipping charges. Prints DO NOT necessarily fit the full sheet
of paper at the size you request, since they are reproduced as
the full-frame image that the photographer recorded. This means
that if you order an 8X10 image, the image are will usually be
6.5 inches by 10 inches. This photograph would fill the paper
edge-to-edge on the 10-inch side, with two margins of 3/4 inch
of white along the 8-inch side. To
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- Can
I order a digital copy of a photo instead?
- Not at this
time. To Top Menu
- What
is a commerical use of a photograph?
- Commercial use is any use that brings value to the person or
organization displaying the photograph to the public. Commercial
usages includes publication in magazines, newspapers, newsletters,
brochures, flyers, photocopied handouts, and any website or e-mail
distribution. Even a non-profit organization or a private individual
who uses a photograph in this manner is using it commercially.
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- How
can I use a photo commercially?
- Any commercial usage must be approved by us. To discuss any
particular commercial usage, send
e-mail to us.
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- Can
I use the photo on my Web site?
- Not without our permission.
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