Dec. 4, 2001, 2:15 p.m.
|A New Hope: Another
chance at high-speed Internet in Palo Alto|
Local AT&T customers
getting back online
PRESS RELEASE FROM AT&T:
Broadband Moves More Than Half Of Its Internet Customers To New High-Speed Network
ENGLEWOOD, Colo. - AT&T Broadband has now moved more than 500,000 cable Internet
customers to its new high speed Internet network as of Tuesday morning, Dec. 4.
The company expects approximately 80 percent of its customers to be on the
new network by the end of the day today. It plans to complete the full transition
by Friday morning.
Over the last three days, AT&T has restored high-speed
Internet service to more than half of the customers shut off by the At Home Corporation
early Saturday morning. At Home Corporation's action followed a decision in U.
S. Bankruptcy Court to cancel cable company distribution agreements with At Home.
The customers moved to the new AT&T network so far reside in Oregon, Washington,
Texas, and San Francisco.
Customers in Illinois, Denver and Salt Lake City
will be moved later today and tomorrow. Customers in Pittsburgh, Sacramento, Michigan
and the Rocky Mountain region will be moved on Wednesday and Thursday. Customers
in Hartford, Conn. will be moved on Friday.
Separately, yesterday, AT&T terminated
its agreement with the At Home Corporation to purchase the company's assets, citing
a number of significant breaches and other violations of the agreement by At Home.
AT&T Broadband has communicated with all of its high-speed cable Internet
customers during the past few weeks to help them prepare for these developments.
The company will automatically issue credits to any customers who experience
an interruption of service. Credits will be issued at the rate of two days free
service for every day of interruption. In cases where the temporary outage is
a bit longer, customers will receive free dial-up service from AT&T Broadband
until they are restored to a high-speed network.
All affected customers will
see these changes as part of their new service:
* Email domain names will
automatically change from [username]@home.com to [username]@attbi.com. User names
will stay the same;
* AT&T Broadband Internet will feature AT&T WorldNet High
Speed service content;
* Upstream and downstream speeds will be managed to
provide a faster and more consistent broadband service.
served by MediaOne are remaining on a separately operated network. The areas encompassing
those customers include Ann Arbor, Mich.; Atlanta; Jacksonville; Los Angeles;
the Stockton and Fresno areas of Central California; New England; Richmond, Va.;
and St. Paul, Minn. A group of several thousand AT&T Broadband Excite@Home customers
in Boston and Chamblee, Ga., - who had been acquired as part of recent cable system
acquisitions - on Saturday were migrated to that separately operated network.
For the group of customers in the markets being served by this separately
operated network, the service will be re-branded as AT&T Broadband Internet. For
the majority of customers in these markets, the network, Internet service connectivity,
email domain names, and data transmission speed won't be affected. The only change
these customers will see is new content provided by Yahoo! To access this new
content, customers can direct their browsers to http://home.attbroadband.com.
AT&T Broadband cable and local telephone service aren't being affected by