The City of Palo Alto has received a "Voice of the People" award for having city services that are highly rated by its residents.
The award is from the International City/County Management Association and the National Research Center, Inc.
The award is given to cities that are among the top three in their categories with high ratings by residents for their services. The cities must also be in the top 10 percent in ratings of more than 400 cities and counties.
Palo Alto was one of six cities nationally, plus one county, to win an excellence award.
The award is for a 2006 survey of Palo Alto residents that had high favorable responses in four categories:
• 95 percent of residents rated fire services as good or excellent.
• 94 percent of residents rated emergency medical services as good or excellent.
• 85 percent of residents rated recreation programs as good or excellent.
• 92 percent rated garbage collection services as good or excellent.
The city sent the survey to 1,200 residents and 495 surveys were returned, which is a response rate of 42 percent. That was a high enough return for the survey consultant to be confident that the results were accurate within 5 percent, City Auditor Sharon Erickson said.